We have an exciting opportunity for an experienced, enthusiastic and professional Specialist Practice Manager to join our friendly Gastroenterology practice in Doncaster East.Supporting four Gastroenterologists, you will play a pivotal role leading our team in delivering an exceptional experience for our patients and overseeing the smooth operation of a busy and highly regarded medical practice.This is an excellent prospect for a Practice Manager who enjoys taking ownership, wants to contribute to and lead a small successful team, as well as have a real influence over the day to day operations of a specialist practice.
You will work closely with the Directors in a hands on role and we will require you to be on site permanently.Your main responsibilities include:Overseeing the day to day operations of the practice and ensuring the smooth running and efficiency of our practicePatient facing secretarial duties for a portion of the week (1 day minimum) and additional when needed to cover leaveOrganise / coordinate theatre lists for the GastroenterologistsMedical billing – including billings from consulting & proceduresSecretarial staff management (rostering, leave, training, oversight)The ideal candidate must have:Mandatory minimum of 3 years experience as a Specialist Practice Manager- Previous experience in a Gastroenterology clinic will be looked upon favourablyProven leadership skills with the ability to motivate and train a teamExcellentcomputer skillsAbility to multitask is importantAttend to phones, oversee the running of the clinic day to day, deal with patients face to face, book theatre lists, electronic correspondenceHave outstanding communication skills, compassion, patient, discrete, good problem-solving strategiesGood collaborative skills and communication to work with administrative colleagues,



doctors and tenantsMust be able to perform well under pressure of a busy multi-specialists practiceWilling to adapt/receive constructive feedbackExperience in booking patient medical appointments and organise theatre lists at various hospitals for multiple GastroenterologistsAttention to detail is a necessityHigh organisation skillsJob Responsibilities:All aspects of medical secretary role/reception once per week and to cover leave of secretariesBilling patients, booking appointments, answering phones, sending lettersCoordinate multiple doctors operating listsOversee the day to day operations of the clinicLead by example and develop our team - recruiting, training, performance reviewsManaging practice systems as well as implementing new systems to ensure our clinic is compliant and running efficientlyReconciling bank account, accounts payableOversee compliance, governance and risk, including policies, privacy, quality improvement and date securityEnsure confidentiality of sensitive informationContribute to the morale of the team and foster a friendly and calm environmentEnsure general cleanliness of practice by daily basic cleaning and organisation of professional cleanersFacilities managementCompliance to occupational health and safetyEnsure clinic is well stocked with perishable goods and limited sales itemsGains customer feedback about the practiceAddresses patient complaints in a compassionate and timely fashionFirst line troubleshooting I.T issues (IT consultant available for complex issues)Attend, run and actively participate in all practice meetingsHave an understanding of procedural billings including known Gaps, no Gaps and AMA fees, health fund insurances, DVA.Have an understanding of medicare billingThe offer:Salary: $45- $55 per hour (depending on experience)This is a permanent position.Hours: Minimum 30 hours per week (flexible up to 36 hours per week)Onsite parking is available.A friendly, supportive, close knit team
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📌 Specialist Practice Manager (Gastroenterology) (Melbourne)
🏢 seek.com.au
📍 Melbourne