At XtraClubs, our mission is to provide unlimited, anytime access to world-class sauna, infrared sauna, ice bath, and steam facilities.
We make premium contrast therapy accessible through flexible memberships and casual visits, empowering our members to reset, recover, and recharge whenever it suits them.Cleanliness, exceptional service, and customer care aren't afterthoughts here—they are the core of who we are.We're looking for a friendly, reliable, and proactive Wellness Club Attendant to join our team.If you are passionate about wellness, thrive in a guest-facing environment, and take pride in maintaining beautiful, pristine spaces, this role offers an exciting opportunity to become an integral part of a fast-growing wellness brand.Your roleCustomer Experience & Member SupportYour primary responsibility is creating an incredible first impression and delivering an outstanding member experience.
You'll be the face of XtraClubs, ensuring every member feels welcomed, supported, and valued from the moment they walk through the door.You'll be responsible for:Welcoming members and creating a warm, professional, and friendly atmosphereConducting engaging club tours and clearly explaining memberships and facilitiesAnswering member enquiries and assisting with bookings or account changes using our internal systemsConfidently and calmly resolving customer concerns with empathy and professionalismClub Standards & EtiquetteA great wellness space relies on a safe, respectful environment.
You'll play a key role in maintaining the serene, high-end atmosphere that our members love.You'll be responsible for:Ensuring members follow club etiquette and facility rules respectfullyPolitely but confidently addressing inappropriate behaviour when requiredFostering a secure, inclusive, and relaxing space for everyoneCleaning, Operations & PresentationAt XtraClubs,



operational excellence goes hand‐in‐hand with member satisfaction.
You'll ensure our facilities operates safely and stay in immaculate condition.You'll be responsible for:Executing operational checklists to ensure smooth day‐to‐day club runningMaintaining exceptional cleanliness throughout the entire clubRestocking towels, and consumables.Completing daily water testing for our ice baths and dosing pools with chemicals for compliance and water quality (full training provided)Keeping the club spaces organised and invitingOur clubs operate from 6:00am to 11:00pm, seven days a week.Typical shifts include: Currently hiring for mainly weekend support, and the occasional weekday.
Approx 1-3 shifts available a week)Morning: 8:00am – 3:00pmEvening: 3:00pm – 10:00pmAbout youWe're looking for someone who:Enjoys working with people and naturally delivers outstanding customer servicePossesses a calm, confident, and approachable communication styleTakes pride in maintaining high standards of cleanliness, order, and presentationIs comfortable enforcing rules and club etiquetteIs organised, dependable, and comfortable working independentlyFeels confident using technology and learning new internal softwareHolds a current First Aid & CPR certificate (or is willing to obtain one)Desirable (but not essential):Certificate III or IV in FitnessPrevious experience in hospitality, fitness, wellness, health, or retail customer servicePool or water testing experienceWhat you'll receiveCompetitive casual hourly rate + superComplimentary XtraClubs membershipComprehensive, paid trainingOngoing personal development and career progression opportunities as our brand expandsA supportive, friendly, and energetic team cultureThe opportunity to work in a beautiful, premium wellness environmentIf you're passionate about customer service, wellness, and maintaining exceptional standards, we'd love to hear from you.
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📌 Wellness Club Attendant (Sydney)
🏢 Xtra Clubs
📍 Sydney