We're hiring a Medical Receptionist to be the first point of contact for our patients.
This is a permanent part-time role with fixed, predictable hours - 12:00pm to 4:00pm, Monday to Friday.
No weekends, no evenings, no rotating roster.
You'll be the person who makes a patient's first interaction with us calm, qualified and confidential.Key responsibilitiesAnswer inbound calls and respond to patient enquiries by phone and emailManage the telehealth appointment book - bookings, rescheduling, cancellations, waitlistPrepare and manage patient records in our practice management systemProcess payments, receipting, Medicare and health fund claimingLiaise with pathology providers and follow up outstanding results workflowsSupport our doctors with day-to-day administrative tasksMaintain patient confidentiality and privacy to the highest standardKeep the clinic space and reception area presentable for in-person appointmentsAbout youExcellent phone manner and written communicationComfortable and non-judgemental discussing sexual health topics with patientsStrong computer skills and the ability to pick up new software quicklyAccurate, organised,



and able to prioritise without being told twiceRight to work in AustraliaCurrent National Police Check (or willingness to obtain)Previous medical reception or healthcare administration experience (desirable)Experience with practice management software and Medicare/DVA claiming (desirable)Familiarity with medical terminology (desirable)About usClinic365 is a telehealth-first sexual health clinic based in East Melbourne, working with patients across Australia.
Our Specialist GPs deliver discreet, judgement-free sexual health care by telehealth, supported by an in-person clinic for procedural services.
We're a small, high-standards team building a modern practice - the work is meaningful and the systems are good.
$***** per hour plus 12% superannuation (approx. $****** per week / $30,275 per year pro-rata, plus super)Classified as Support Services Employee Level 3 under the Health Professionals and Support Services Award **** (MA******)Fixed, reliable hours - 20 hours per week, Monday to FridayAll standard NES entitlements pro-rata: paid annual leave (plus 17.5% leave loading), personal/carer's leave, public holidaysFull training and a supportive, small teamA short walk from Parliament Station, trams at the doorstep
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📌 Medical Receptionist (Melbourne)
🏢 Clinic365
📍 Melbourne