eCommerce Operations & Customer Service LeadNambour, Sunshine Coast QLDPermanent Part-Time | Monday to FridayApprox.
7:30am–2:30pmPlease note: A short cover letter written in your own words is required with your application.
We will not consider applications without a cover letter.We are a small, established Australian eCommerce business specialising in event products and are looking for an experienced, practical and reliable person to take a key role in our day-to-day operations.This is a hands-on position that combines eCommerce customer service, warehouse operations, order fulfilment, and team coordination.You will work alongside our warehouse team, helping ensure customer enquiries are handled, orders are progressing, staff know their priorities and daily dispatch requirements are met.This is a long-term, permanent part-time position.
Applicants must have unrestricted Australian working rights.
Employer sponsorship is not available.ResponsibilitiesCustomer ServiceRespond to customer emails and incoming phone callsAssist with order, product, collection and delivery enquiriesResolve straightforward customer and order issuesIdentify matters requiring escalationWarehouse OperationsReview daily order workload and prioritiesAllocate work across the warehouse teamMonitor order progress and dispatch requirementsAssist with picking and packing when requiredEnsure courier cages and outgoing freight are ready for collectionReplenish stock and help maintain warehouse organisationLift and move cartons and stock throughout the warehouseAssist with incoming containers and stock deliveriesIdentify stock discrepancies and operational issuesOrder packaging materialsSupport and guide warehouse team members throughout the dayReporting to the General ManagerAbout youWe are looking for someone organised, practical, reliable and comfortable taking responsibility.Previous experience in at least one of the following is essential:eCommerce / online retaileCommerce customer serviceWarehouse/order fulfilmentWarehouse operationsExperience in team coordination or supervision would be highly regarded, as would experience using eCommerce platforms, warehouse management systems, Zendesk or similar software.You should also have:Strong written and verbal communication skillsGood computer skillsCustomer service experienceGood organisational and problem-solving skillsStrong attention to detailThe ability to prioritise work without constant directionA practical, hands-on approachReliability and valuable attendanceThe confidence to coordinate a small teamThe physical ability and willingness to undertake regular warehouse duties, including lifting cartons, stock replenishment and assisting with container unloadingThis is not a desk-only supervisory role.
You will work alongside the team and assist wherever required.If orders need packing, you may be packing.If a customer calls, you may be answering the phone.If a container arrives, you will help unload it.At the same time, you will be keeping an eye on the overall operation and helping make sure the important things get done.HoursMonday to Friday, approximately 7:30am–2:30pm, with a 30-minute unpaid meal break.Additional hours may occasionally be available during busy periods or when containers arrive.
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📌 Ecommerce Operations & Customer Service Lead (Queensland)
🏢 PDB Imports
📍 Queensland