Edison Radiology is a comprehensive, radiologist-led diagnostic imaging practice in Mount Waverley.
We are building a radiology clinic known for accurate, reliable diagnostics and exceptional patient and referrer experiences.We are seeking a friendly and organised Radiology Administration Officer who is fluent in both Mandarin and English to join our growing team.
Full-time and part-time opportunities are available.The RoleAs a Radiology Administration Officer, you will provide high-quality support across patient reception, appointment scheduling, referrals, billing and records management.Working closely with the Practice Manager, radiologists, clinical teams and administration colleagues, you will help maintain effective patient flow while creating a welcoming and respectful experience for every patient.Your ability to communicate confidently in both Mandarin and English will help us provide accessible, patient-centred support to our diverse community.Key ResponsibilitiesWelcome patients and visitors warmly, professionally and efficientlyCommunicate clearly with patients in both Mandarin and EnglishManage appointment bookings, registrations, referrals and appointment changesExplain examination preparation requirements, arrival times and next stepsRespond to telephone, email and face-to-face enquiries from patients, referrers and clinical teamsProcess Medicare, DVA, TAC, WorkCover and private billing, payments and receiptingMaintain accurate patient records, imaging requests and administrative documentationWork closely with clinical teams to support smooth patient flow and timely service deliveryAssist with waitlists, cancellations, rescheduling and urgent appointment requestsMaintain patient privacy, confidentiality and accurate data at all timesEscalate complaints,



complex billing matters and workflow concerns appropriatelySupport general reception and administration duties as requiredWhat We're Looking ForFluency in both Mandarin and English is essentialPrevious experience in radiology administration, medical reception, healthcare administration or a similar customer-facing roleExperience using patient management, booking, billing or clinical information systemsExcellent communication skills and a calm, compassionate approachStrong attention to detail and confidence with data entry and record managementAbility to manage competing priorities in a busy clinical environmentA professional, reliable and patient-focused mannerA collaborative mindset and willingness to support the wider teamMedical terminology knowledge or training is desirableWhat We OfferThis is an opportunity to make a genuine difference and grow with an expanding healthcare business.Full-time and part-time opportunities availableCompetitive remuneration with above-award wagesUniforms providedDiscounts on dental treatments for you and your familyAccess to a range of staff benefitsTraining in radiology systems, processes and billing workflowsModern, purpose-built facilitiesA positive and respectful workplace that celebrates achievements and milestonesA patient-first, quality-driven and collaborative team cultureOpportunities to grow as new services and clinics are introducedAbout the TeamYou will work under the guidance of a supportive and experienced Practice Manager alongside radiologists, radiographers, sonographers, nurses and administration professionals.We are building a high-calibre, collaborative team committed to providing exceptional patient care and service.Edison Radiology is committed to diversity and inclusion.
We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, the LGBTIQA+ community, veterans, carers, refugees and people of all ages.
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📌 Administration Officer (Melbourne)
🏢 Edison Radiology
📍 Melbourne