Home Administration Officer – Homelessness HubJob detailsEmployerAnglicare North Queensland LimitedJob TypeFull-TimeJob LocationCairns, Cairns & Far North QLDAbout EmployerFormed in ****, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee.
We provide place-based human services, support community initiatives and undertake advocacy work.
Our efforts are underpinned by Anglicare NQ's purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.
Diversity and inclusivity are important to Anglicare NQ.
We are committed to ensuring our workplaces and services are safe, fair and accessible.Closing Date30 September ****Salary Band$***** - $***** based on experienceContact Email Link job/********/applyAdministration Officer – Homelessness Hubjob/********/applyJob DescriptionAbout the roleThe Administration Officer – Homelessness Hub is an important member of the Homelessness Hub team and is responsible for providing professional administrative assistance to the Homelessness Hub operational area as required.
You will contribute to the efficient running of office(s) and undertake diverse tasks including reception services (welcoming visitors, answering and directing incoming calls, dealing with enquiries and triaging enquiries from the people who are homeless or at risk of homelessness), ordering supplies, administrative support to the Homelessness Hub team and assisting with organisational activities as required.Duties & ResponsibilitiesProvide a friendly and efficient reception service for incoming calls to the Homeless Hub, connect people to the relevant service,



respond to walk-in enquiries from the public and welcome visitors.Triage enquiries and book appointments for people who are homeless or at risk of homelessness at the Homeless HubProvide general information regarding Housing and Homelessness servicesKeep reception in positive order and assist with equipment and office audits.Monitor the Homelessness Hub administration inbox, respond in a timely manner and direct matters to relevant staff and ensure contentious or complex matters are escalated to Senior staff as required.Provide efficient day to day administrative assistance to the Homeless Hub teamUndertake general administrative duties including but not limited to maintaining the reception log, monitoring stock and ordering office supplies, data entry and assisting with archiving of records.Maintain confidentiality (client, staff and organisation) and ensure sensitive matters are treated with respect and in line with privacy requirements and delegations.To be successful you will needPrior experience in community services, customer service, reception and general administration.Sound oral and written communication skills.Well-developed Information, Communication and Technology (ICT) skills and ability to quickly learn recent systems.Demonstrated ability to maintain administrative records and an aptitude for detail.Track record of positive contribution to Teams and ability to navigate workplace communications.Ability to work collaboratively with cross-functional teams and external vendors.Understanding of community services sector and related legislation, regulatory environment and service standards.Commitment to diversity, inclusion, reconciliation and closing the gap objectives and experience working with First Nations people, organisation's communities.ComplianceSatisfactory outcome of a current (less than 3 months old) National Criminal History CheckBlue Card (QLD working with children card)QLD drivers' licence 'Class C' or interstate equivalentOut of hours work may be required from time to timeAbility (and willingness) to undertake local area / regional travelWhat we can offer youA rewarding career with a growing,



respected for purpose not-for-profit organisationSCHADS Award Level 2(Social and Community Services)The option to salary package your earnings up to $15,899 per FBT year and further staff discounts.
Find out more at SalaryPackagingPLUS – HomeAccess to Employee Assistance Program (EAP) and Chaplaincy ServiceComprehensive Induction ProgramA variety of training and professional development opportunitiesA willingness to explore adaptable workplace arrangementsWhy work for Anglicare NQFormed in ****, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee.
We provide place-based human services, support community initiatives and undertake advocacy work.
Our efforts are underpinned by Anglicare NQ's purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.Diversity and inclusivity are important to Anglicare NQ.
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📌 Administration Officer – Homelessness Hub (Queensland)
🏢 The Deck
📍 Queensland