Customer Care & E-commerce Assistant - Part-timeYou support the customer journey from email to order.
You run the inbox, text-line and assist the handling and processing of orders.
You have your eyes across customer care and orders.
Start as part time with huge growth potential!
About usAt Studio Minc we dress girls and women for the biggest nights of their lives!
We're a premium formal, bridal, and party wear brand with a global audience — three Australia showrooms, and an online store shipping globally!
Key responsibilitiesRun the customer email and SMS text-line each morning — you'll be assisted with AI trained technology to draft replies; you'll check them, fix them and send themReply to the text-lineAssist processing online orders and showroom ordersBook in International and Domestic ordersProcess refundsAssist with basic admin tasksAbout youMeticulous — you notice the little things like a wrong postcode, a missing size, a typo in a customer's nameClear and concise communicatorLevel headedOrganisedVery computer and technology savvyShopify experience (basic) — understand the dashboard, orders, apps
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📌 Customer Care & E-Commerce Assistant - Part-Time (Gold Coast)
🏢 STUDIO MINC
📍 Gold Coast