Looking for a role where you can take real ownership and make an impact?
Join a well established health fund organisation that genuinely values its people.
With a supportive and welcoming team, a robust focus on employee wellbeing, and opportunities to learn and grow, you'll be part of a workplace where your contributions are recognised and your career can thrive.If you're an experienced administrator who enjoys taking end to end ownership of complex cases, solving problems and delivering accurate outcomes, we'd love to hear from you.Up to 12 month contract, starting on 19 OctoberHybrid working model after training (3 days WFH, 2 days in the Parramatta office)$***** per hour + superMonday to Friday office hours, no weekend work!
Modern office based in ParramattaHealth and wellbeing initiatives that support work life balanceA fun and engaging workplace with an active social calendar, including team events, cook off competitions and other activities throughout the yearYour Next RoleWe're looking for a Case Specialist to join the Premium Administration team, taking ownership of premium administration and remediation cases from allocation right through to closure.
You'll coordinate assessment, calculation, communication, payment and record rectification, making sure every case is handled accurately and delivers a fair outcome for members and providers.This is a specialist role suited to someone who enjoys managing complex, end to end cases independently, applying sound judgement,



and supporting others along the way.What You'll DoCalculate and validate remediation payments in line with approved methodologies and financial controlsTake end to end ownership of assigned remediation cases from assessment through to closureInvestigate payment discrepancies and resolve issues in line with proceduresMaintain accurate records, audit trails and supporting documentationAct as the primary point of contact for assigned cases, responding to member and provider enquiriesManage sensitive or complex cases with professionalism, empathy and sound judgementPerform quality assurance checks across policy updates, calculations and communicationsSupport and coach Premium Administration Coordinators on case management and quality requirementsWork closely with various internal teams to deliver accurate outcomesWhat You'll NeedExperience in policy administration, remediation or a regulated environmentStrong numerical skills with experience calculating or validating financial outcomes is desirableHigh attention to detail with a strong focus on accuracy and quality assuranceExperience managing customer enquiries, including complaints or dispute resolutionConfidence working with systems, spreadsheets and case management toolsExcellent written and verbal communication skillsProven ability to manage workloads, meet deadlines and work within SLAsSound judgement and the ability to identify and elevate risksWhat's Next?
If you're looking for an opportunity to join an organisation that values its people, invests in their development and offers genuine long term career opportunities, we'd love to hear from you.Please specify whether you are an AU citizen, PR or visa holder.
For visa holders please outline which visa type you hold and the expiration date.
Please note that this up to 12 months contract meaning you need unrestricted work rights for that period.
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📌 Case Specialist (Sydney)
🏢 Weploy
📍 Sydney