POSITION TITLE: School Fee Support OfficerRESPONSIBLE TO: Director of Business and OperationsEMPLOYMENT: Fixed-term (3 months) Part-time (5 hours per day, 3 days per week. Specific working days are negotiable)ABOUT THE ROLEThe School Fee Support Officer is responsible for debtor management and collections, supports the accounts' receivable function when required, and contributes to process improvement initiatives.KEY RESPONSIBILITIESManage and monitor debtor balances for familiesFollow up outstanding fees and overdue payments in a timely and professional mannerNegotiate and establish payment plans with families, and monitor ongoing compliance with agreed arrangementsIdentify and support families experiencing financial hardship, referring to appropriate assistance options or escalating to the Finance Manager where requiredRespond to fee-related enquiries and resolve billing queries or disputes promptly and courteouslyWork closely with the Accountant to assist with the preparation of fee statementsProvide receipting support as requiredMaintain accurate records of collection activity, payment arrangements and correspondencePrepare regular reporting on debtor status,



aged balances and collection outcomes for the Finance ManagerAssist with the implementation of process improvement initiatives within the Accounts Receivable functionProvide occasional backup support for the wider accounts receivable functionOther duties as required by the Headmaster or their delegate.KNOWLEDGE, SKILLS AND EXPERIENCEDemonstrated experience in collections and accounts receivable, ideally within an education environmentSound understanding of debtor management practicesProficiency in Microsoft Word and ExcelExcellent written and verbal communication skills, with the ability to negotiate effectivelyStrong administrative skills with high attention to detailAbility to maintain a high level of confidentialityDemonstrated ability to manage competing priorities and meet deadlinesMust maintain (or be willing to obtain) and provide the School with the evidence of a current Working with Children CheckMust maintain and provide the School with the evidence of current First Aid and CPR qualifications (teachers)Adhere to all school policies, procedures, and codes of conductFollow instructions from the Headmaster or their delegate in a timely and skilled mannerQUALIFICATIONSA degree or certification in Finance or Economics would be well regarded
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📌 School Fee Support Officer (Part-Time) (Sydney)
🏢 Sydney Grammar School
📍 Sydney