Our Client:Our client is a leading independent provider of Roadside Assistance across Australia and New Zealand for major insurance brands and iconic automotive manufacturers including premium brands like Ferrari, Maserati, Lotus and many more.About the role:This is a customer service role with a difference.
You'll be the calm and reassuring voice on the line for customers experiencing unexpected vehicle issues.
As the first point of contact, you'll provide guidance and coordinate support through a trusted network of service providers.You will be responsible for:Taking inbound calls from customers needing roadside or breakdown assistanceProvidingadvice and assistance over the phone in a roadside and customer service capacityResolvingany concerns or questions the customer may have regarding their vehicleActingas main point of contact between the customer and the supplier networkWhat's in it for you?
Hybrid role after 6 months - WFH & from the RhodesOfficeFully comprehensive training and continuous ongoing developmentSupportive and dynamic team that love helping customers when they need it most.Great and inclusive cultureTo be successful in this role you will possess:Previous customer service experience is desired but not a mustA resilient and helpful personalityExcellent verbal and written communication skillsThe ability to work a rotating roster across 7 days a weekStrong problem solving skillsPlease note this is a full time permanent role.
Only those with full working rights will be considered.
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📌 Customer Service Representative (Sydney)
🏢 Citrus Group
📍 Sydney