Australia — International Student Market822K inbound students *****) +10%1.
China 168K2.
India 128K3.
Nepal 57K4.
Vietnam 33K5.
Malaysia 26K3 international branch campuses in AustraliaOVERVIEW The IELTS Operations Assistant at IDP Education in Geelong supports the delivery of IELTS testing services and helps ensure a positive customer experience throughout the testing process.
This casual role involves assisting with pre-test, test day and post-test activities while maintaining compliance with IELTS standards and security procedures.
The position requires strong customer service, operational coordination and attention to detail in a fast-paced testing setting.
Shifts are scheduled on Saturdays only, with approximately two to three shifts per month.Key responsibilitiesEnsure customers receive an outstanding experience before, during and after the test in personBuild and maintain positive working relationships with internal and external stakeholdersProvide advice relating to official IELTS preparation tools and IDP servicesSupport clients from diverse backgrounds and abilitiesContribute to a supportive, innovative and customer-focused team cultureManage test day activities including customer registration and supervision of the testPrepare test day documentsUpdate digital databases and recordsOversee and update the schedule of Speaking testsEnsure the proper management of secure and confidential materialsTroubleshoot technical systems including hardware and software platformsContribute to continuous improvement and best practice initiativesEnsure all pre-test, test day and post-test activities meet IELTS standardsMaintain security and confidentiality when entering, storing,



updating and accessing dataRespond to incidents or potential security risksComplete required training policy acknowledgmentsCarry out work professionally in accordance with organisational valuesContribute to a culture of quality, integrity and excellenceRequirementsExcellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesDemonstrated ability to work independently and effectively within a teamCustomer and quality-focused approach with strong attention to detailStrong organisational and time management skillsAbility to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional mannerExperience using MS Office and Microsoft TeamsConfidence working with a range of technologies WHY THIS ROLE MATTERS IELTS testing plays an important role in helping students, professionals and migrants access international education and global opportunities.
Operations staff contribute directly to maintaining testing quality, customer trust and compliance with international standards.
This role also supports a secure and inclusive environment for test takers from a wide range of cultural and educational backgrounds.Bonus: Application adviceHighlight any experience in customer service, administration, testing environments or event coordinationProvide examples that demonstrate attention to detail, confidentiality and the ability to follow procedures accuratelyShow familiarity with digital systems, scheduling tools and Microsoft Office platformsEmphasise your ability to work calmly under pressure and manage multiple responsibilities at onceInclude examples of working effectively with diverse customers or multicultural teamsBe prepared to discuss your availability for Saturday shifts and your ability to maintain professionalism in secure testing environments
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📌 Ielts Operations Assistant (Geelong)
🏢 Uniglobaltechnologies
📍 Geelong