The RoleThe Maintenance Customer Service Officer role is part of the ACH Group Property Division based at Glenelg.
This casual role, with up to 20 hours rostered per week, reporting to the Maintenance Customer Service Supervisor and is responsible for the delivery of an excellent customer service experience to all ACH Group Staff, Residents, supporting contractors and other associated stakeholders.
Key to the role is to undertake a range of administrative processes that effectively facilitates systems and processes associated with the management of all maintenance tasks.What you'll doProvide high level Customer Service via phone and email to internal and external stakeholdersRaise Purchase OrdersOrganise quotations from contractorsCoordination with staff and contractors to attend sites for gardening and maintenance issuesEvaluating and responding appropriately to feedback from customers and stakeholders Ordering and coordination of uniformsAdministration duties including data entry, preparation and distribution of job sheets, maintenance and updating of data bases, filing, archiving, reporting and document control.Inbound and Outbound phone callsAbout youYou are a talented and passionate Customer Service qualified with a commitment to the team, someone who enjoys a positive,



supportive environment to thrive and be successful in,Working knowledge of Microsoft Office and a range of databasesUnderstanding of property maintenance issues and building terminology Ability to work to strict deadlines in a fast-paced environment Demonstrated high level of integrityHighly effective written and communication skillsProactive and relationship orientedHave the ability to multi - taskIt would be helpful if you hadA Certificate 3 in Business Administration or equivalent is desirableBenefitsCareer development with inhouse upskilling and external learning opportunitiesFriendly and inclusive culture, supporting diversity and employee wellbeingFree on-site flu vaccination programFinancial advice for HESTA members, our preferred superannuation supplierWellbeing program including free employee assistance programFlexible working wherever possibleRecognition program acknowledging significant contributionsSalary packaging to maximise your take home payDiscounted Corporate Membership – Health Insurance – BUPAACH Group is a not-for-profit organisation.
This means that you can salary package up to $15,900 per annum to reduce your tax.ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.About ACH GroupAt ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren't afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community.
Most importantly, we bring our best.
If you share our belief, join our team of **** employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people.
You'll do so while enjoying a rewarding career pathway, ongoing training and a passionate, flexible workplace.
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📌 Maintenance Customer Service Officer (South Australia)
🏢 ACH Group
📍 South Australia