Intraday Real Time Analyst Workforce Optimizer Hybrid New South Wales (Australia)

Intraday Real Time Analyst Workforce Optimizer Hybrid New South Wales (Australia)

26 Sep
|
Ikea
|
Australia

26 Sep

Ikea

Australia

Job Description

IKEA Tempe, NSW, is seeking an Intraday Specialist to monitor and manage real-time contact centre performance and align demand with workforce supply. You will use workforce management tools and dashboards to optimise service levels across channels.

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Key responsibilities include analyzing metrics, coordinating short-term staffing adjustments, and communicating recommendations to leadership. Proficiency in Genesys, Verint, Kronos and Dialog is desirable.

📌 Intraday Real Time Analyst Workforce Optimizer Hybrid New South Wales (Australia)
🏢 Ikea
📍 Australia

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