Digital Service Representative Traineeship - NewcastleDigital Service Representative TraineeshipWhat you'll do -Whilst studying a Certificate III Business - Customer Engagement working with Service NSW over 12 months, you'll have the opportunity to work on:Providing and delivering services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and valuesUndertaking administrative work to support the provision of service delivery as requiredPersuading, assisting and educating customers to transact online using relevant technologyMaking effective use of records, information and knowledge management functions and systemsReferring customers to the appropriate channels of service by understanding a variety of policies and proceduresCarrying out other duties that are within the limits of trainee skills, competence and ability as requiredAboriginal and Torres Strait Islander people and those living with a disability are strongly encouraged to apply.What we're looking for -Ability to provide high quality customer service in a fast-paced environmentExcellent verbal and written communication and interpersonal skillsCommitment to full term of the traineeship and study requirementsIntermediate experience using technology (computers/telephones/software packages)Robust time management with ability to prioritise duties and multitaskConfidence to handle challenging situations and resolve enquires in a calm and focused mannerFlexible and adaptable during times of change to contribute to the team's strategic goalsBe committed to your formal and 'on the job' trainingHave a can-do attitude and be an enthusiastic learnerMust-haves -Willingness to undertake and successfully pass a National Police CheckWhy Zeal Futures?
We do more than just get you a job.
We employ you and back you the whole way - with training, mentoring, guidance, support and real career opportunities.
Real income, real skills.Nationally recognised trainingAccess to coaching, training & supportDiscounts on Health & Wellbeing servicesCounselling and ongoing mentoringOpportunities to rotate across employers for further exposure.About Service NSWService NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers.
Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.Applications close 28th of September ****.Zeal Futures is an equal chance employer and proud Diversity Champion.
We welcome applicants from all backgrounds - including Aboriginal and Torres Strait Islander peoples, women in trades, mature-age applicants, and people with disabilities or diverse cultural backgrounds.
If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative.
We are happy to provide any necessary reasonable adjustments or assistance you may need.
Please do not hesitate to ask for any help.
We look forward to hearing from you.
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📌 Digital Service Representative Traineeship - Newcastle (New South Wales)
🏢 Zeal Futures Hunter
📍 New South Wales