Multinail are looking for a Technical Support Officer to join our QLD team, based in Stapylton, Gold Coast.
If you've worked in timber detailing, drafting, or estimating and are looking for a role where no two days are quite the same, we'd love to hear from you.
This role supports customers across Queensland, South Australia and the Northern Territory, so you'll have the prospect to get out on the road, build relationships, and see firsthand how our products and software are used across the industry.
It's an exciting time to join Multinail.
We're growing rapidly and launching industry-leading software that will change the way timber buildings are designed and manufactured.
As a Technical Support Officer, you'll play an important part in helping our customers get the most out of our products and be right at the centre of this next chapter for the business.
Who is Multinail?
Multinail is at the heart of the Australian Truss & Frame industry.
We design the detailing software and machinery that keep the industry moving — and right now, we're rolling out our latest generation of software while continuing to support the systems our customers use every day.
This is your opportunity to be right at the centre of that evolution — supporting fabricators, learning new skills, and being part of a team that's shaping the future of prefabricated building in Australia.
What you'll be doing
Using your detailing and estimating experience you will be supporting our customers across QLD and SA with both current and new detailing software,



as part of the wider Multinail team dedicated to these regions
Installing, updating, and helping teams get the most from our systems
Travelling regularly to customer sites — no two weeks will ever look the same
Acting as the vital link between customers and our software team
Growing your own skills as the industry moves forward
What you'll bring
A sound understanding of construction methods and processes, including how houses and buildings are assembled and structurally put together
Experience using CAD (Computer Aided Design) software and confidence navigating technology
Experience using either - Multinail Cornerstone, MiTek ***** or Pryda Build is highly advantageous
Strong problem-solving skills — you enjoy working through challenges and finding solutions
Clear communication skills and the ability to build trust with customers
A driver's licence and flexibility to travel regularly
Experience as a detailer or estimator is desirable but not essential
Why you'll love it
Competitive salary + super + leave loading + yearly reviews
Fully serviced company car + fuel card + laptop + mobile phone
Annual clothing allowance for branded workwear
Career development, training, and mentoring — you'll be supported by an experienced
Fun team culture: monthly bacon & egg smoko, wellbeing events, Christmas party with a leg of ham from the CEO
Modern offices, free parking, uniforms, and Employee Assistance Program
Permanent, full-time role with the stability of a well-established Australian company
#J-*****-Ljbffr

📌 Estimator / Detailer (Gold Coast)
🏢 Multinail Australia
📍 Gold Coast