Location Chatswood Westfield,1 Anderson Street,Chatswood, NSW, ****,AustraliaJob Category RetailDescriptionRole PurposeThe Boutique Leader is responsible for leading a high-performing Boutique that delivers exceptional customer experiences, strong commercial results and a positive, values-led team culture.This role brings the SHEIKE brand to life on the Boutique floor - inspiring customers to look and feel their best, while developing and leading a team that consistently deliver on sales, conversion and sales outcomes.Living the SHEIKE ValuesAt SHEIKE, how we lead matters just as much as what we achieve.Stay CuriousSeeks to understand performance drivers behind results, not just the outcomesActively learns from customer feedback, data and team insightsEmbraces coaching, feedback and continuous improvementSpark ConnectionBuilds genuine relationships with customers and team membersCreates a welcoming, inclusive and emotionally intelligent environmentLeads with empathy, clarity and open communicationShape TomorrowTakes ownership of Boutique performance and future growthLeads change with confidence and optimismBalances creativity with commercial disciplineKey ResponsibilitiesCustomer Experience & Service LeadershipDeliver consistently high-quality customer experiences aligned to the SHEIKE brandEnsure genuine, confident customer engagement from first greeting through to fitting room and close of saleLead by example in styling, product knowledge and service behavioursActively role model SHEIKE's styling and selling standards on the floorConversionAverage Transaction Value (ATV)This includes:Understanding daily, weekly and monthly performance trendsTranslating insights into clear actions for the teamDriving focus on conversion as a key controllableCoaching team members to improve confidence, capability and resultsRecruit,



onboard and develop a high-performing Boutique teamCoach and performance-manage team members in line with SHEIKEexpectationsFoster a culture of accountability, recognition and continuous feedbackCreate a clear role clarity, standards and expectations for all team membersSupport team wellbeing through effective rostering and workload managementWages & RosteringManage Boutique wages within budgetCreate effective rosters that align to traffic patterns, conversion opportunitiesand customer demandBalance cost control with service excellenceEnsure compliance with all award, payroll and rostering requirementsStock Integrity & Loss PreventionMaintain high standards of stock accuracy and integrityProactively manage shrinkage through strong processes and team accountabilityEnsure all stock movements, transfers and deliveries are actioned accuratelyLead by example in adherence to loss prevention standards and proceduresVisual & Operational ExcellenceEnsure visual standards reflect SHEIKE brand guidelines and VM directionMaintain a clean, organised and safe store environment at all timesEnsure fitting rooms, back of house and customer areas are consistentlypresentedExecute promotions, campaigns and sale activity accurately and on timeLeads a confident, engaged and customer-obsessed teamDelivers consistent results across all key commercial metricsCreates a Boutique that customers love returning toIs trusted by their Area Boutique Leader as a solid, reliable and values-alignedleaderBalances people leadership with commercial disciplineKey Capabilities & SkillsProven retail leadership experience in a customer-focused environmentStrong commercial acumen with the ability to interpret and act on dataA confident coach with the ability to develop capability in othersHigh emotional intelligence and communication skillsStrong organisational and operational execution skills
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📌 Boutique Leader- Chatswood (Sydney)
🏢 Sheike
📍 Sydney