Lake Macquarie City Council is seeking a Customer Experience and Improvement Coordinator on a temporary 18-month full time contract.
You will lead Council's Voice of Customer program and shape an organisation-wide approach to capturing and applying customer feedback and service data.You will work cross-functionally to translate insights into practical improvements, manage customer research, journey mapping and reporting, and support better planning and service design for our community.
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📌 Voice Of Customer Lead – Experience & Improvement (New South Wales)
🏢 Careers at Council
📍 New South Wales
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