Job Description
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This role is responsible for managing warranty claims, credit processing, reconciliations and service-related transactions, ensuring all claims and credits are accurately processed and followed through to resolution.
Client Details n
This is a varied position focused on the processing and management of warranty claims, credits, reconciliations and service-related transactions. Working closely with both internal stakeholders and external service providers, you'll play a key role in ensuring claims and credits are accurately processed, followed through to completion, and resolved within agreed time frames.
Description n
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Process warranty claims, credits and supporting documentation
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Follow up outstanding claims and credits through to resolution
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Investigate discrepancies and liaise with stakeholders to ensure prompt outcomes
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Process and monitor service agent invoices and payments
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Prepare reporting and administrative documentation as required
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Support external service providers and internal teams with claims-related enquiries
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Profile n
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Strong attention to detail and a high level of accuracy
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A process-driven mindset with excellent follow-through
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Experience working with ERP systems (Dynamics or Business Central highly regarded)
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Strong communication and stakeholder management skills
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A proactive attitude and willingness to roll up your sleeves
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Job Offer n
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Diverse role with a mix of claims, credits and stakeholder management responsibilities
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Supportive team environment with strong tenure
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Secure, full time opportunity
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📌 Warranty & Credits Officer (Victoria)
🏢 Michael Page
📍 Victoria