About The Company
Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with innovative payment and banking solutions.
With a collaborative, down-to-earth culture, they invest heavily in their people through structured training, ongoing coaching and transparent career pathways.
Combining cutting-edge technology with a genuine customer-first approach, they're a business where you'll be supported, challenged and encouraged to grow.
6 MONTH TEMP ROLE STARTING 6th OCTOBER
SHIFTS BETWEEN 7am - 7pm.
1 in 4 WEEKENDS
About The Company
Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with innovative payment and banking solutions.
With a collaborative, down-to-earth culture, they invest heavily in their people through structured training, ongoing coaching and clear career pathways.
Combining cutting-edge technology with a genuine customer-first approach, they're a business where you'll be supported, challenged and encouraged to grow.
6 MONTH TEMP ROLE STARTING 6th OCTOBER
SHIFTS BETWEEN 7am - 7pm.
1 in 4 WEEKENDS
About The Role
We're looking for multiple Customer Support Consultants to join the team on a 6-month temporary contract starting on 6th October supporting two business-critical projects ahead of a major regulatory deadline.
You'll be the first point of contact for customers, handling inbound enquiries, resolving account-related questions and delivering an exceptional customer experience.
Full training is provided, making this an excellent opportunity to build your skills and gain experience with a leading fintech organisation.




DUTIES
Manage inbound customer enquiries via phone and email
Assist customers with payment and account-related queries
Deliver outstanding customer service while meeting quality standards
Accurately update customer information across internal systems
Escalate complex enquiries to specialist teams where required
Build strong customer relationships through clear and empathetic communication
Contribute to a collaborative, high-performing team
SKILLS & EXPERIENCE
Previous experience in a customer service or contact centre environment
Excellent communication and interpersonal skills
A genuine passion for helping customers
Strong problem-solving ability and attention to detail
Confident learning new systems and working in a fast-paced environment
Financial services experience is advantageous but not essential
Available to work one in every three weekends following the initial training period
BENEFITS
6 month temp contract with an immediate start
Comprehensive paid training and structured onboarding
Hybrid working available once you've completed training and are confident in the role
Join a supportive team with ongoing coaching and development
Gain valuable experience with one of Australia's leading fintech organisations
Multiple positions available with excellent exposure to the fintech industry
OUR RECRUITMENT PROCESS
At Lotus People, we are committed to fostering diversity, equity and inclusion.
We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
Every application we receive is reviewed by a real person, never by AI.
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📌 Customer Service Consultant (Sydney)
🏢 Lotus People
📍 Sydney