Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon.
This is more than a traditional reception role. We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business.
The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments.
You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals.
Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon.
This is more than a traditional reception role. We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business.
The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments.
You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals.
About Us
Anderson Health Chiropractic is a close-knit, purpose-driven team committed to delivering outstanding patient care through advanced diagnostics, X-ray services and Chiropractic care.
Beyond treatment, we focus on empowering our patients with long-term health strategies, including posture education, exercise and preventative care.
We are passionate about excellence, accountability,



growth and exceptional service, and we're looking for someone who shares those values.
What You'll Be Doing
Oversee daily front desk operations and coordinate patient flow
Deliver an exceptional patient experience from the first enquiry through to ongoing care
Build genuine rapport and strong relationships with patients
Confidently handle phone, email and in-person enquiries
Clearly communicate practitioner-recommended care plans, service options and financial arrangements
Follow up patient enquiries, missed appointments and outstanding bookings
Support patient retention, rebooking and appointment conversion
Work towards and contribute to clinic KPIs, performance targets and growth objectives
Monitor clinic performance and provide operational feedback
Prepare and maintain daily and weekly statistics and reports
Coordinate referrals, third-party payments and X-ray processing
Maintain and improve clinic systems, processes and workflows
Liaise with suppliers, IT providers and allied health professionals
Assist with in-clinic marketing campaigns, community engagement and external promotional events
Identify opportunities to improve the patient experience and clinic performance
Support and motivate the wider team and lead by example
About You
You are a natural communicator and people person who brings energy into the workplace.
You are confident approaching people, starting conversations and building relationships. You aren't uncomfortable discussing money, services or recommended care, and you understand that excellent healthcare administration involves both exceptional patient service and strong business performance.
You are proactive rather than waiting to be told what to do. You notice what needs attention, take ownership and follow through.
Most importantly,



you are comfortable in a role where communication, leadership, accountability, sales and KPIs matter.
You Will Bring
Minimum 1 year of reception or customer-facing experience (healthcare experience preferred)
Exceptional verbal and written communication skills
Strong interpersonal skills and the confidence to communicate with people from all walks of life
A naturally outgoing, engaging and enthusiastic personality
Demonstrated leadership qualities and the ability to lead by example
Previous sales, customer conversion, business development or KPI-driven experience
Confidence discussing services, recommendations, pricing and financial arrangements
Strong organisational and time-management skills
Excellent attention to detail
Solid problem-solving and decision-making abilities
Confidence using technology and learning new systems
Highly Regarded
Experience in sales, healthcare, allied health, medical reception, customer conversion or other KPI-driven environments will be highly regarded.
We would particularly love to hear from candidates who have experience:
Converting enquiries into bookings or sales working towards KPIs
Discussing treatment recommendations, memberships, packages or service options
Following up leads or existing clients
Patient or customer retention
Participating in promotional, networking or community events
Working Hours
Applicants must be available for the following permanent shifts:
Tuesday:
1:00pm – 7:30pm
Wednesday:
1:00pm – 7:30pm
Friday:
7:30am – 12:30pm
Saturday:
8:30am – 12:30pm
Flexibility to work across our Doncaster and Croydon clinics is required.
What We Offer
A supportive, energetic and values-driven team environment
Comprehensive onboarding and ongoing training
Professional development and opportunities to grow within the business
A role where your ideas, initiative and contribution are valued
The opportunity to develop your leadership, communication and business skills
A chance to make a genuine impact on both our patients and the growth of our clinics
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📌 Chiropractic Assistant/Receptionist (Melbourne)
🏢 Anderson Health Chiropractic
📍 Melbourne