At 1 Hotel & Homes Melbourne, we're redefining luxury through nature, design, and purpose.
As part of the global 1 Hotels brand, we are a mission-driven, sustainability-focused lifestyle hotel that blends elevated hospitality with a deep respect for the natural world.Inspired by biophilic design, reclaimed materials, and local craftsmanship, our hotel is a calm sanctuary in the heart of Melbourne, where every detail is intentional and every guest experience is thoughtfully curated.We are passionate about creating meaningful connections, delivering warm and genuine service, and building a workplace culture that values people, growth, and purpose just as much as exceptional hospitality.What the role is aboutAs a Concierge Attendant, you'll support the guest experience across arrivals, departures, and everything in between.
You'll work flexibly across shifts, stepping in where needed to keep service seamless, warm, and effortless.What you'll do:Welcome guests and create a great first impressionShare recommendations for dining, events, and things to do in MelbourneHelp with luggage, transport bookings, and special requestsWork across Bell Desk, Concierge,



and Valet responsibilities as neededUse hotel systems to manage guest requests efficientlyBuild genuine connections by remembering guest preferencesKeep service calm, organised, and thoughtful even when busyNon-Negotiables:Full Australian Driver's Licence (essential for valet duties)Ability to work in a hotel environment (flexibility across shifts is required)Physical capability for hands-on duties (e.g. luggage handling, guest support)Strong communication skills and professional presentationBasic computer literacy / comfort using hotel systemsCalm, composed approach in a rapid-paced guest service environmentGenuine commitment to delivering high-end guest experience and service standardsWhat we offer:Work alongside a world-class hospitality team in a luxury, design-led environmentDevelopment opportunities across Front Office, Concierge & Luxury HospitalityMentorship and exposure to industry-leading service standards (including pathways toward Les Clefs d'Or)Complimentary annual hotel stay every year + generous food & beverage and accommodation discountsGlobal learning and development opportunities through internal learning platformsA values-led culture focused on sustainability, recognition, and genuine connection
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📌 Hotel Concierge (Melbourne)
🏢 1 Hotel Melbourne
📍 Melbourne