You will be the first point of contact for many of our guests — helping them choose the right experience, making bookings, answering questions and ensuring everything runs smoothly from the initial enquiry through to their day onboard.
You will be responsible for managing our day-to-day customer communications and bookings.Key responsibilitiesResponding to customer emails and enquiriesManaging new reservations and bookingsMaking booking changes and rescheduling customersAssisting customers with cancellations and booking queriesManaging customer requests and finding positive solutionsFollowing up enquiries and converting opportunities into bookingsProviding friendly,



professional and knowledgeable customer serviceManaging customer issues and resolutionsMaintaining accurate booking informationAbout youHas excellent organisation and time-management skillsIs confident communicating with customers by phone and emailHas excellent interpersonal and customer service skillsIs calm and solutions-focused when dealing with customer issuesCan manage multiple tasks and priorities at onceHas robust attention to detailIs confident learning new systems and technologyCan work independently and take initiativeIs reliable, professional and well presentedAbout usM.V.
Jasmine is a unique hospitality and tourism business offering beautiful experiences on the water, from public cruises and whale watching through to private celebrations and luxury charters.
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📌 Guest Services & Admin (Byron Bay)
🏢 M.V. Jasmine
📍 Byron Bay