This is a brand-new position within our Snap Fitness club at The Gap, Brisbane - a role created to put member experience at the heart of everything we do.
You won't just help manage the gym; you'll shape the culture of our club, turning first visits into lifelong habits and members into a genuine community.Reporting directly to the franchise owner, you will work alongside the Club Manager to lead member experience, Pilates programming, social and local marketing, and community events.
If you're passionate about people, movement, and creating experiences worth talking about - this role was built for you.Key ResponsibilitiesMember ExperienceOwn the full member journey - from first visit through to long-term retention and onboardingCreate welcoming touchpoints that make every member feel seen, supported, and valued.
Set up members on the Snap App.Monitor member satisfaction and act on feedback quicklyResolve concerns with warmth and urgency; respond to all reviews within 24 hoursPilates ProgrammingLead/coordinate the Pilates studio schedule and culture aligned to our community's needs (certification preferred)Build and maintain a class schedule that drives attendance and member progressRecruit and mentor instructors as the program growsSocial & Digital MarketingCreate authentic, on-brand content across social platforms that reflects real club lifeCapture and share member stories and milestones (with consent)Grow our local following and drive membership enquiries through engaging campaignsLocal Area MarketingBuild partnerships with local businesses, schools, and community organisationsDevelop referral programs, corporate wellness partnerships, and community activationsRepresent Snap Fitness at local events and position the club as a community hubEvents, Team & CultureDesign and deliver a calendar of member events - challenges,



social sessions, workshops, and milestonesBuild and lead a front-of-house team that shares your energy and standardsFoster a club culture where staff feel proud, and members feel at homeReporting & CollaborationReport to the franchise owner on experience, marketing, and retention KPIsManagement of the member feedback system (Medalia), reporting and getting back to each in a timely mannerCollaborate day-to-day with the Club Manager and Assistant ManagerContribute ideas and insights that help shape the club's growth strategyWhat You'll GetPermanent part-time positionCompetitive salary + annual leave (4 weeks pro-rata)Opportunity to create a new culture and community presenceSnap Fitness gym membership inc.
PilatesLift Brands academy trainingFamily‐friendly and modern/progressive environment with career growth opportunitiesCareer development and support in your own personal growthWhat We're Looking ForWe value character as much as credentials.
The right person may come from a gym, a hotel, a retail brand, or a community sports club - what matters is that you genuinely love creating experiences people remember, and thrive on achieving this with your personality and energy.Gym or fitness franchise experienceYou understand club life and know how to keep members motivatedSocial & local marketingYou've built or managed a brand presence and know authenticity beats polishPilates certification (preferred)Mat or reformer qualified - or actively working toward certificationHospitality or retail backgroundExperience creating standout customer experiences in quick‐paced, people‐first environmentsNatural community builderYou remember names, notice when someone's having a tough day, and create belonging without being askedOrganised self‐starterYou juggle programming, content, events, and people - and enjoy the variety
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📌 Member Experience & Marketing Manager - Snap Fitness The Gap (Brisbane)
🏢 Les Mills Asia Pacific
📍 Brisbane