We are an established medical practice located at Deakin, seeking a professional, friendly and positive Medical Receptionists to join our team.As a team we pride ourselves on providing our patients with the highest possible standard of care.Skills and experienceFantastic customer service skills in a medical environment and compassion for patientsExperience as a medical receptionist is essentialExcellent phone manner and ability to deal politely with patient queriesExcellent interpersonal skills, tolerance and ability to communicate effectively with a variety of peopleMaintain a high level of attention to detailAbility to stay calm under pressure and to work in a busy environmentAble to work independently or as part of a team, including working efficiently with minimal supervisionProven ability to multi-task and manage time effectivelyHigh level computer literacyProfessional presentationExperience in a specialist medical practiceFamiliarity with Medical software and Eclipse billing experienceAbout the roleCustomer service is very important within the practice.
You will be the primary contact with the patient,



making the first impressions either in person or over the phone.The candidate will be provided with training, as we believe in building relationships with our patients.
Customer service provided by our staff has a great impact on the practice's reputation and our patient's journey.
The front desk team plays very important role in the quality of the service we provide.
The person will interact with Patients, Doctors, Nurses, Pathology labs etc.Some of the duties include:Managing phone calls, emails and messagesMeet and greet patients, patient billing, general admin tasksTriaging patients appointment bookings, confirming appointments for the clinic and surgeryDaily dispatching of medical correspondenceManagement of patient recalls and incoming referrals for recent patientsProvide administrative support to the Doctors, Nurses and allied health staff in the practiceLiaising with hospital-admin and clinical teamSurgical bookings, scanning of clinical notes and resultsWe seek someone who demonstrates a high level of professionalism and reliability.
Remuneration is based on experience.
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📌 Medical Receptionist/ Administrator (Canberra)
🏢 CANBERRA SPECIALIST CENTRE
📍 Canberra