Job Description
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Pho Viet Noodle Bar is seeking an experienced Restaurant Supervisor to join our dynamic team in Cairns, QLD. This is a full-time position based at our restaurant location in Cairns QLD ****. As Restaurant Supervisor, you will play a crucial leadership role in ensuring exceptional service delivery, maintaining high operational standards, and creating a welcoming environment for our guests. You will oversee the day-to-day operations of the front-of-house, supervise waiting staff, and work closely with management to drive business success and customer satisfaction.
About the role n
Pho Viet Noodle Bar is seeking an experienced Restaurant Supervisor to join our dynamic team in Cairns, QLD. This is a full-time position based at our restaurant location in Cairns QLD ****. As Restaurant Supervisor, you will play a crucial leadership role in ensuring exceptional service delivery, maintaining high operational standards, and creating a welcoming environment for our guests. You will oversee the day-to-day operations of the front-of-house, supervise waiting staff, and work closely with management to drive business success and customer satisfaction.
Qualifications n
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At least
1 year of relevant restaurant or hospitality supervisory experience
(preferred)
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Relevant qualification of at least
Certificate IV level
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At least
1 year of relevant work experience
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Key Responsibilities n
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Supervise and lead a team of up to
10 staff members per shift
, including cashiers, food handlers and wait staff
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Assist with the
recruitment, onboarding and training
of new employees
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Prepare, manage and monitor
staff rosters and schedules
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Lead by example and promote a
positive, respectful and professional workplace
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Monitor staff performance and ensure compliance with the restaurant's




service and operational standards
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Ensure all staff consistently provide a
high level of customer service
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Monitor stock levels and assist with
ordering and receiving supplies
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Ensure the restaurant maintains a
safe, clean and welcoming environment
for both staff and customers
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Handle cash, assist with
daily financial procedures and basic bookkeeping
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Respond to and resolve
customer enquiries, complaints and disputes
professionally and efficiently
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Assist with the smooth day-to-day operation of the restaurant
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Perform other duties as reasonably required to support the restaurant's operations
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Essential Requirements n
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Relevant qualification of at least
Certificate IV level
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At least
1 year of relevant hospitality or restaurant experience
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Strong understanding of restaurant operations and the hospitality industry
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Excellent
customer service and interpersonal skills
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Strong
leadership, management and organisational skills
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Effective verbal and written
communication skills
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Ability to work effectively in a
fast-paced and busy environment
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Current
Responsible Service of Alcohol (RSA) certification
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Good knowledge and understanding of
Vietnamese cuisine
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Desirable Skills and Experience n
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Previous experience supervising or managing a restaurant team
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Experience with staff rostering,



training and performance management
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Experience with cash handling and basic bookkeeping
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Ability to communicate in
Vietnamese
is highly desirable, as the role involves liaising with the restaurant owner and staff, as well as assisting with customer enquiries relating to Vietnamese culture and cuisine
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What We Are Looking For n
The successful applicant will be a reliable and hands-on team leader who can remain calm under pressure, communicate effectively with staff and customers, and help ensure the restaurant operates smoothly and efficiently.
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If you are passionate about hospitality, enjoy working with people and have the skills and experience to lead a busy restaurant team, we would love to hear from you.
What we offer n
At Pho Viet Noodle Bar, we value our team members and offer a supportive work environment where you can develop your career in hospitality. We provide competitive remuneration, staff meal discounts and a collaborative workplace culture. You will have the opportunity to work with an experienced team, develop your leadership skills and make a real impact on our guests' dining experience. We are committed to supporting the wellbeing and career development of our employees and welcome applications from individuals eager to build a career in the hospitality industry.
About us n
Pho Viet Noodle Bar is a vibrant Vietnamese restaurant located in Cairns, dedicated to serving authentic pho and Vietnamese cuisine to our valued guests. We pride ourselves on creating a warm, welcoming atmosphere where guests can enjoy quality food, excellent service and a genuine taste of Vietnamese culinary tradition. Our team is passionate about hospitality and committed to delivering memorable dining experiences that keep customers coming back.
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#J-*****-Ljbffr

📌 Restaurant Supervisor (Queensland)
🏢 Pho Viet Noodle Bar
📍 Queensland