Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment?
Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees?
If this sounds like you, then we have your next opportunity.
-- Looking for flexibility that fits around your life — without giving up pay, structure, or support?
At O'Brien® Customer Solutions, you'll join a respected Australian organisation where customer service is done properly, systems are solid, and people are treated with respect.
This role suits professionals who enjoy helping customers, value clear expectations, and want reliable income with long‐term opportunity.Why This Opportunity Stands OutStrong hourly rate plus commissionPredictable rostering you can plan your life aroundThorough training — no being "thrown in the deep end"Supportive, experienced leadership teamA workplace that values reliability, accountability, and teamworkWhat You'll ReceiveCasual rate: $***** p/h + commission + superFlexible shifts: Monday–Saturday, 8am–10pm4‐week rosters published in advancePadstow location with free onsite parkingWeekly payHybrid work option after 6 monthsThe RoleYou'll be the first point of contact for customers calling O'Brien®.




Your responsibilities include:Managing inbound customer calls with confidence and careBooking vehicle glass repair and replacement appointmentsClearly explaining solutions and value‐added productsBuilding trust through skilled communicationWorking collaboratively within a stable, established teamTraining & SupportYou'll be set up properly from day one.4 weeks of full‐time paid training (Monday–Friday, 9am–5pm)Structured onboarding with clear systems and processesOngoing coaching and mentoringA mature, supportive contact centre environmentPlus: all‐day breakfast onsite and a down‐to‐earth team culture.About YouYou don't need glass industry experience — transferable skills matter most.
You'll be well‐suited if you bring:Customer service or sales experience (contact centre, retail, hospitality, banking, insurance, trades support, etc.)Strong communication and listening skillsConfidence using computer systemsA reliable, professional approach to workA genuine desire to help customers find the right solutionBenefitsWhy O'Brien®?
O'Brien® is a trusted national brand with clear values and real career pathways.Weekend and public holiday ratesQuarterly incentives and recognition programsDiscounts on O'Brien® products and major retailers1 paid volunteer day each yearInclusive, respectful team cultureCareer opportunities across a national organisationO'Brien is also part of Belron®,



worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.Founded in February **** by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being.
Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company.
Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers.
Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.
Our expertise extends beyond vehicles - since ****, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses.
Our tailored glazing solutions are designed to meet the unique needs of every customer.
In **** O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.
At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
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📌 Inbound Sales Consultant (Sydney)
🏢 O'Brien Glass Industries
📍 Sydney