Job Description
Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a large government client. You will own escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability and exceptional customer experience.
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This role blends hands-on troubleshooting with stakeholder engagement, contributing to customer satisfaction, compliance, and continuous
📌 Noc Contact Centre Specialist - Cloud & Incident Support (New South Wales)
🏢 Singapore Telecommunications
📍 New South Wales
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