Job Description
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Location:
Roma
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Department:
Customer Experience & Library Services
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Compensation:
Fortnightly payment. Annual salary AUD $72,****** - $72,******
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Employment type:
Permanent, Full-Time
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Work Arrangement:
On-site
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About Maranoa Regional Council:
Maranoa Regional Council is an inclusive, proud and connected community, attracting and embracing opportunity to forge a strong future for generations to come. We support our individual communities to grow while building one strong connected region that partners with people, business and industry to thrive.
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To be the welcoming, qualified first point ofcontact for the community, ensuring consistent access to Council
services,information,
and support across all channels.
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The role provides frontline service for
enquiries,transactions,
and requests, while also supporting business processes such asfacility bookings. By combining accuracy with care, the role helps deliverCouncil's "
One Region, One Team
"
vision
, ensuring services areaccessible, well-managed, and trusted.
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This position also provides regional relief to othercustomer service centres as required.
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Key Responsibilities
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Customer Experience &Service; Delivery
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Business Support &Facility; Bookings
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Digital Services &Records;
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Continuous Improvement& Professional Standards
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For full details of this position, please ensure youdownload the attached Position Description, which provides the
detailedresponsibilities
and required skills, experience and qualifications.
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Details:
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Permanent,



Full-time Position
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Maranoa Regional Council Certified Agreement **** - Stream A- Level 3 -
$72,****** per annum
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Maranoa locality allowance $***** per fortnight
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Work a 9-day fortnight with a Rostered Day Off.
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Access Long service leave after seven (7) years
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Five weeks of annual leave annually
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Ten weeks (full pay) paid parental leave, twenty weeks (half pay) paid parental leave
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Three weeks sick leave annually
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Salary sacrifice facilities (rural remote rent assistance, novated leasing, additional super contributions)
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Employee Assistance Program – free 24 hour nationwide confidential personal or work-related counselling services for employees and their families.
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Discounted Gym Memberships at PCYC and Snap Fitness
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Discounted Health Insurance through Bupa
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Additional Information
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MRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
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The preferred candidate must have the legal right to work in Australia and will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.
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Maranoa Regional Council is an equal opportunity employer, and we encourage applications from candidates of all backgrounds. We actively support diversity and inclusion in our workplace
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File Name
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CUSTOMER EXPERIENCE & LIBRARY SERVICES - Position Description - Customer Service Officer *****).pdf
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#J-*****-Ljbffr

📌 Customer Service Officer - Roma
🏢 Maranoa
📍 Roma