Job Description
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Join a highly regarded chartered accounting and business advisory firm offering exceptional staff retention, a genuinely lovely team and exposure to a sophisticated and impressive client base.
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The firm has an excellent reputation not only for the high calibre of its work and clients, but also for its genuinely warm, welcoming and down-to-earth culture. Staff retention is exceptionally strong, reflecting the supportive environment, lovely people, and refreshingly low level of office politics.
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This is a new role resulting from the continued growth of the well-established firm.
CLIENT SERVICES n
Inner South-East Melbourne
About the Role n
Working alongside experienced Personal Assistants, this is a hands-on position supporting the high-volume administrative workload associated with delivering taxation and business services to sophisticated clients.
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The role is practical and wide-ranging, encompassing client correspondence, document collation, taxation return lodgements, database maintenance, and general administrative support.
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The successful candidate will have previous experience in a similar client services / administrative position within an Australian accounting practice, experience working with the ATO, and be able to step into the role with minimal training.
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This is a full-time, office-based position in lovely,



well-appointed offices located in Melbourne's inner south-eastern suburbs. The working hours are 8.45 am to 5.30 pm, with a one-hour lunch break.
Key Responsibilities n
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Assisting the Personal Assistants with day-to-day and project-based tasks
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Managing high volumes of electronic and paper correspondence
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Collating financial statements and income tax returns
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Coordinating the lodgement of taxation returns
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Assisting with client onboarding and maintaining accurate client records
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Drafting correspondence and preparing communications on behalf of Directors
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Preparing Excel worksheets and undertaking data entry
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Maintaining the firm's practice management database
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Maintaining accurate and organised electronic filing systems
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Answering and screening telephone callsMeeting and greeting clients
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Sorting and distributing incoming mail and recording outgoing mail
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Filing, photocopying and scanning
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Providing reception relief when required
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Supporting the team with additional projects and administrative tasks
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About You n
Previous client services / administration experience within an accounting firm is essential. Please note that applicants without previous client services or administration experience within an Australian accounting firm will not be considered.
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📌 Client Services Manager - Accounting Firm (Victoria)
🏢 Marlow Recruitment
📍 Victoria