Job Description
1. Australian Parts Business Development
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Build and operate the Australian parts business framework.
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Develop the overall parts business architecture, governance model and operating structure.
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Establish parts processes, standards, policies and operating mechanisms.
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Define responsibilities and interfaces between Head Office, the Australian business,
warehouse/logistics
providers, dealers and suppliers.
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Develop parts KPIs, reporting and performance management mechanisms.
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Continuously improve the operating model as vehicle parc and business volume grow.
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2. Parts Demand Forecasting & Supply Planning
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Develop and maintain rolling parts demand forecasts for the Australian market.
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Forecast demand based on vehicle sales, vehicle parc, model mix, service intervals, historical consumption, failure rates and market activities.
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Align parts demand with vehicle sales plans and parc development.
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Develop purchasing, replenishment and inventory plans.
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Monitor Head Office production, procurement and shipment schedules.
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Identify critical parts, supply risks, shortages and potential excess inventory.
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Develop corrective actions for stock-outs, excess and obsolete inventory.
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3. Warehouse & Inventory Management
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Manage Australian parts warehousing operations and warehouse capability development.
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Support warehouse location, operating model and implementation planning.
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Manage receiving, storage, picking, dispatch, returns and stocktaking processes.
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Ensure accurate inventory movement and inventory records.
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Establish safety stock, reorder points and inventory control parameters.
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Monitor inventory accuracy, value, structure, turnover and overall inventory health.
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Control shortages, excess, slow-moving and obsolete inventory.
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Manage third-party logistics warehouse providers where applicable.
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4. Parts Logistics Management
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Manage international parts transportation from Head Office to Australia.
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Manage domestic distribution from ports/warehouse to dealers and authorised service providers.
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Monitor shipment schedules, delivery status and logistics exceptions.
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Coordinate logistics providers to resolve delays, loss, damage and other transportation issues.
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Monitor parts delivery performance and on-time delivery.
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Improve transportation efficiency, network design and logistics cost.
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Support the development of the Australian parts distribution network.
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5. Dealer Parts Business Management
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Support and manage dealer parts operations.
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Establish and improve dealer parts ordering, sales and inventory processes.
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Manage parts sales agreements and relevant commercial terms.
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Monitor dealer purchasing, inventory and parts sales.
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Analyse dealer demand and inventory structure.
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Support dealers in maintaining appropriate inventory levels and parts availability.
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Monitor dealer parts KPIs and drive improvement actions.
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6.



Parts Policies & Dealer Incentive Mechanisms
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Develop, implement and continuously improve Australian parts policies.
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Establish rules and operating mechanisms covering parts ordering, inventory, supply and returns.
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Develop dealer incentive and control mechanisms based on relevant business performance.
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Manage the execution, calculation, settlement and effectiveness tracking of incentive programs.
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Monitor policy implementation and identify execution gaps.
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Drive corrective actions and ensure consistent implementation across the dealer network.
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7. Parts Returns, Exchanges & Quality Management
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Manage parts returns and exchange processes.
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Review and track dealer return/exchange requests and abnormal parts.
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Coordinate with Head Office, suppliers and dealers on parts quality and supply issues.
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Analyse recurring quality, packaging and transportation issues.
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Follow up supplier and Head Office corrective actions.
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Support warranty parts and related claims processes.
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Ensure parts returns and related processes comply with company policies and applicable Australian requirements.
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8. Head Office, Dealer & Local Supplier Coordination
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Coordinate with Head Office parts, procurement, supply chain, technical and quality teams.
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Work closely with Australian dealers and authorised service providers.
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Manage interfaces with local parts suppliers, warehouse providers and logistics partners.
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Resolve parts supply, pricing, quality, logistics and inventory issues.
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Establish early-warning mechanisms for critical parts supply risks.
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Escalate and resolve major supply interruptions and service-impacting risks.
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Ensure timely and stable parts supply to the Australian aftersales network.
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9. Parts Commercial & Profitability Management
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Manage and optimise the Australian parts pricing structure and commercial terms.
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Analyse purchasing cost, logistics cost, warehousing cost and selling price.
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Monitor parts gross margin and profitability.
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Support pricing strategy and price adjustments by model, parts category, market demand and competitive environment.
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Analyse sales volume, product mix, margin and inventory investment.
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Identify low-margin, high-inventory and low-turnover areas and develop improvement actions.
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Balance parts availability, price competitiveness, inventory investment and business profitability.
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10. Data Analysis & Management Reporting
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Manage parts business data and reporting.
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Analyse demand, purchasing, supply, inventory, sales and logistics performance.
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Monitor key KPIs including:
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Parts availability
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Inventory accuracy
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Inventory turnover
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Stock-out rate
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Inventory value
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Parts sales and gross margin
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Identify trends, abnormalities and potential risks.
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Prepare regular parts business analysis and management reports.
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Qualifications & Experience
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5+ years of relevant professional experience, including at least 3 years in automotive parts, automotive aftersales, automotive supply chain, dealer parts management or a related field.
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Australian local experience is preferred.
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Australian automotive industry or automotive parts experience is highly preferred.
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Experience with an automotive OEM, importer, dealer group, parts supplier or aftersales organisation.
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Strong understanding of automotive parts operations and the aftersales parts supply chain.
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Experience in demand forecasting, inventory management, warehousing and logistics.
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Experience in dealer parts management.
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Experience with supplier and third-party logistics management.
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Strong analytical skills and advanced Excel capability.
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Strong cross-functional communication and problem-solving skills.
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Ability to independently build and operate an Australian parts function.
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Solid ownership and execution capability.
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Good written and spoken English.
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Willingness to travel when required.
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Preferred Experience
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Australian
OEM/importer/dealer
parts experience.
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Experience building a new parts operation or automotive brand from 0 to 1.
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Parts warehouse establishment or 3PL management.
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Dealer parts policies, incentives and commercial mechanisms.
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Parts demand forecasting and inventory optimisation.
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International import and Australian domestic logistics.
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Dealer parts sales and commercial management.
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DMS, ERP or automotive parts management systems.
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Familiarity with Australian automotive aftersales, warranty and consumer regulatory requirements.
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Core Competencies
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Automotive Parts Expertise
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Parts Business Development
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Demand Forecasting & Supply Planning
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Inventory Management
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Warehouse & Logistics Management
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Dealer Parts Management
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Data Analysis
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Problem Solving
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Stakeholder Management
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Ownership & Execution
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Key Success Measures
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Australian parts business structure, processes and governance successfully established.
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Stable and timely supply of critical parts.
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Healthy and accurate inventory with controlled stock-outs, excess and obsolete stock.
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Stable warehouse operations and reliable dealer delivery performance.
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Effective dealer parts ordering, inventory and policy management.
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Effective implementation of incentive and control mechanisms.
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Appropriate parts pricing, margin and inventory investment.
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Continuous improvement in parts business efficiency and profitability.
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📌 Senior Parts Specialist (New South Wales)
🏢 Changan Automobile
📍 New South Wales