3mo ago , from Travel Trade Recruitment (Australia)
Are you an experienced travel operations professional ready to step into a leadership role within the tourism space? This is an exciting opportunity to join a well-established, specialist travel business delivering exceptional, tailor-made travel experiences to international visitors.
This role is based in Sydney CBD and offers a hands-on opportunity to lead operations, drive service excellence, and play a key role in shaping seamless end-to-end travel experiences.
About the Role:
Leading and mentoring a high-performing operations team across FIT, Groups, and remote team members
Overseeing end-to-end travel operations, including booking processes, itinerary management, and tour coordination
Managing relationships with Australian and international suppliers, including accommodation, transport, and touring partners
Handling escalations and resolving operational issues quickly and effectively
Monitoring workflow and ensuring deadlines and service standards are consistently met
Collaborating closely with Sales, Product, and Account teams to improve efficiency and enhance the customer journey
Reviewing operational performance and identifying process improvements
Ensuring accuracy, compliance, and attention to detail across all documentation and systems
About You:




Proven experience in travel operations, inbound tourism, or tour coordination (Australia experience highly regarded)
Strong leadership skills with experience managing teams in a dynamic environment
Confidence working with travel booking systems (Tourplan experience highly advantageous)
Excellent organisation, time management, and problem-solving abilities
Robust communication skills with the ability to manage internal and external stakeholders
A customer-first mindset with a focus on delivering high-quality travel experiences
Experience working collaboratively across departments such as Sales, Product, and Operations
Knowledge of supplier management, contracts, and travel industry processes
What's on Offer
Great Salary $110,000 - $120,000 + Super
Monday to Friday
Office-based role in Sydney CBD
Opportunity to lead a diverse, global-facing operations team
Work within a specialist travel environment with strong industry reputation
Career development and long-term growth opportunities
Supportive, collaborative team culture
Familiarisation travel opportunities
Ready for your next step?
If you're passionate about travel operations and ready to take on a leadership role where no two days are the same, we'd love to hear from you.
#J-*****-Ljbffr

📌 Travel Operations Manager (New South Wales)
🏢 Travel Trade Recruitment
📍 New South Wales