Hands On Customer Experience Leader — Consumer & Brand Ops Sydney

Hands On Customer Experience Leader — Consumer & Brand Ops Sydney

26 Sep
|
Kimberly-Clark
|
Sydney

26 Sep

Kimberly-Clark

Sydney

ARBEX is seeking a hands-on Senior Customer Service Leader to head and improve operations across Consumer and Qualified businesses. You’ll manage an external consumer services agency, lead a small team and stay involved in day-to-day enquiries, escalation and performance reviews.

You’ll partner with brand, commercial and marketing teams, deliver monthly reports, drive continuous improvement, coach two managers, and ensure about 2,400 annual inquiries are resolved within targets.
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📌 Hands On Customer Experience Leader — Consumer & Brand Ops Sydney
🏢 Kimberly-Clark
📍 Sydney

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