Job Description
Brisbane | Casual | Initially approx. 10+ hours per week | Significant opportunity for increased hours n
Mii Hotel is a growing boutique accommodation business in Brisbane, with further expansion planned.
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We are looking for a reliable, organised and warm
Guest Experience & Hotel Operations Coordinator
to help manage the day-to-day guest experience and property operations across our accommodation in
Coopers Plains and Auchenflower
.
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The role will initially involve approximately
10+ hours per week
, with regular hours generally
11am-1pm Tuesday, Wednesday, Friday, Saturday and Sunday
, plus additional hours as required.
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As our accommodation and content/event business grows, there is significant opportunity for the role to increase in hours and responsibility.
The Role n
You will be the link between our guests, cleaners, trades and remote administration team, helping ensure everything runs smoothly without requiring constant owner involvement.
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Your responsibilities will include:
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Managing day-to-day guest enquiries and resolving issues professionally
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Making
pre-arrival phone calls
to upcoming guests to confirm arrival details, parking, access and answer questions
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Monitoring arrivals, departures and property readiness
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Coordinating cleaners and checking that turnovers have been completed correctly
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Following up on cleaning, maintenance, damage, smoking, missing items or other property issues
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Attending our Coopers Plains accommodation when an in-person issue needs to be resolved
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Conducting occasional
in-person concierge-style check-ins at our Auchenflower properties
, particularly for longer-stay guests
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Explaining building access, parking, rubbish procedures, common-area etiquette and house rules
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Coordinating maintenance contractors and trades when required
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Purchasing and restocking property supplies when necessary
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Recording recurring guest and operational issues and helping us continuously improve our procedures and
Hotel Operations Manual
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Working with our PMS, guest messaging and other hotel technology
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Communicating with our administration team and escalating only genuinely important matters
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Content Creation, Photoshoots & Private Bookings n
Our properties are also being developed as distinctive spaces for
photoshoots, content creation and selected private bookings
.
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As this side of the business grows, there will be opportunities for additional hours assisting with these bookings.
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This may include:
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Welcoming photographers, creators, brands and other clients to the property
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Providing access and explaining property rules
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Helping clients understand which areas and facilities may be used
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Being available on-site during selected bookings where required
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Ensuring the property is being used appropriately
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Coordinating access, cleaners or other requirements before and after a booking
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Inspecting the property following the booking and reporting any issues
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This part of the role will initially be occasional but is expected to grow over time.
About You n
We are looking for someone who is
consistent,



dependable and genuinely organised
.
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You should have:
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Excellent spoken and written English
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A warm, confident and professional manner with guests
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Strong attention to detail
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Confidence speaking with guests by phone
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Positive judgement and the ability to solve everyday problems independently
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Strong organisational and time-management skills
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Confidence using technology and learning new systems
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Availability during the regular hours listed above
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Flexibility to take additional hours as the business grows
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A
current driver's licence and reliable car
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Ability to travel between
Coopers Plains and Auchenflower
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Previous experience in
hotels, serviced apartments, Airbnb/short-term accommodation, property management, concierge, reception or customer service
would be highly regarded.
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However, we value
reliability, common sense, consistency and willingness to take responsibility
just as highly as industry experience.
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Hours & Pay Casual position n
Initially approximately
10+ hours per week
, with significant potential for increased hours.
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Regular hours are expected to be approximately:
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Additional hours will arise for guest changeovers, in-person check-ins, property visits, restocking, maintenance coordination and content/photoshoot bookings.
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$35-$40 per hour casual + super + applicable weekend penalty rates
, depending on experience.
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We are particularly interested in applicants who would be open to increasing their hours in the future as the business expands.
Mii Hotel n
Boutique accommodation designed to offer a more individual and memorable guest experience.
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#J-*****-Ljbffr

📌 Guest Experience & Hotel Operations Coordinator -- Boutique Accommodation (Queensland)
🏢 Mii&Co
📍 Queensland