Job Description
About The Company n
Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with creative payment and banking solutions. With a collaborative, down-to-earth culture, they invest heavily in their people through structured training, ongoing coaching and clear career pathways. Combining cutting-edge technology with a genuine customer-first approach, they're a business where you'll be supported, challenged and encouraged to grow.
n
n
6 MONTH TEMP ROLE STARTING 6th OCTOBER
n
SHIFTS BETWEEN 7am - 7pm. 1 in 4 WEEKENDS
n
About The Company n
Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with innovative payment and banking solutions. With a collaborative, down-to-earth culture, they invest heavily in their people through structured training, ongoing coaching and clear career pathways. Combining cutting-edge technology with a genuine customer-first approach, they're a business where you'll be supported, challenged and encouraged to grow.
n
n
6 MONTH TEMP ROLE STARTING 6th OCTOBER
n
SHIFTS BETWEEN 7am - 7pm. 1 in 4 WEEKENDS
n
About The Role n
We're looking for multiple Customer Support Consultants to join the team on a 6-month temporary contract starting on 6th October supporting two business-critical projects ahead of a major regulatory deadline. You'll be the first point of contact for customers, handling inbound enquiries, resolving account-related questions and delivering an exceptional customer experience. Full training is provided, making this an excellent opportunity to build your skills and gain experience with a leading fintech organisation.
DUTIES n
n




Manage inbound customer enquiries via phone and email
n
Assist customers with payment and account-related queries
n
Deliver outstanding customer service while meeting quality standards
n
Accurately update customer information across internal systems
n
Escalate complex enquiries to specialist teams where required
n
Build strong customer relationships through clear and empathetic communication
n
Contribute to a collaborative, high-performing team
n
SKILLS & EXPERIENCE n
n
Previous experience in a customer service or contact centre environment
n
Excellent communication and interpersonal skills
n
A genuine passion for helping customers
n
Strong problem-solving ability and attention to detail
n
Confident learning new systems and working in a fast-paced environment
n
Financial services experience is advantageous but not essential
n
Available to work one in every three weekends following the initial training period
n
BENEFITS n
n
6 month temp contract with an immediate start
n
Comprehensive paid training and structured onboarding
n
Hybrid working available once you've completed training and are confident in the role
n
Join a supportive team with ongoing coaching and development
n
Gain valuable experience with one of Australia's leading fintech organisations
n
Multiple positions available with excellent exposure to the fintech industry
n
OUR RECRUITMENT PROCESS n
At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.
n
Every application we receive is reviewed by a real person, never by AI.
n
#J-*****-Ljbffr

📌 Customer Service Consultant (New South Wales)
🏢 Lotus People
📍 New South Wales