Woods & Co Recruitment are excited to be partnering with a growing Australian payments technology business to find their next Customer Support Officer. This is an excellent prospect to join a stable and expanding organisation where you'll become a key point of contact for customers, helping deliver exceptional service and ensuring requests are managed efficiently from start to finish. We're keen to speak with candidates from customer service, customer support, administration, service coordination, account management or operations support backgrounds who enjoy building relationships, solving problems and working in a rapid-paced environment.

Customer Support Officer
65,000 Per Year + Super
Melbourne
Call Centre & Customer Service

What's in it for you?
Join a growing and well-established Australian technology business
Become a key member of a supportive and team-oriented team
Genuine long-term career development opportunities
Diverse and engaging role with plenty of variety
Ongoing training and exposure to multiple areas of the business

What you'll do:
Act as a primary point of contact for customer enquiries and service requests




Coordinate customer outcomes by liaising with internal teams and external stakeholders
Manage customer communications and provide timely updates throughout the process
Maintain accurate records and updates within CRM systems
Deliver a consistently high level of customer service and support

What we're looking for:
Previous experience in customer service, customer support, administration or service coordination
Strong communication skills with the ability to build rapport quickly
Excellent organisational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Positive, proactive and customer-focused approach to work

*only shortlisted candidates will be contacted.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.
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📌 Customer Support Officer Melbourne
🏢 Woods
📍 Melbourne