SMAART Recruitment is partnering with a leading national organisation to recruit multiple permanent Customer Service Representatives for its Mascot contact centre.

This is an prospect to join a large, supportive customer service team where you’ll receive structured training, ongoing coaching and the chance to build a long-term corporate career.

The chance
You’ll support business customers across phone, live chat and email, helping with everything from order tracking and delivery updates to product questions, incorrect orders and account enquiries.

The role is primarily inbound, with some follow-up calls to keep customers updated. You’ll take ownership of each enquiry, investigate what has happened and work with teams across sales, operations and logistics to find the right solution.

What we’re looking for
Customer service experience from a contact centre, retail, hospitality, sales or another customer-facing environment
Robust verbal and written communication skills
A calm, practical approach to problem-solving




Confidence learning new systems and managing multiple tasks
Strong attention to detail and a reliable, team-focused attitude
Salesforce, SAP or Genesys experience is helpful but not essential

You don’t need previous contact centre experience. If you’re confident speaking with customers, comfortable using technology and genuinely enjoy helping people, full training will be provided.

What’s on offer
$67,000 + superannuation
Permanent, full-time position
Approximately 2–4 weeks of structured training
One WFH day per week once trained and meeting performance milestones
Supportive team leaders, ongoing coaching and genuine career progression
Employee wellbeing, recognition and company benefits

If you’re looking for stability, work-life balance and the chance to build your customer service career with a national organisation, this could be the move for you.
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📌 Customer Service Representative Contact Centre Sydney
🏢 Smaart Recruitment
📍 Sydney