Job Description
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We are seeking a
hands-on Technical Lead
to support critical identity services. This role requires deep technical expertise across
SailPoint, Radiator, and RSA Authentication Manager
, combined with solid operational ownership in a
24/7 enterprise environment
.
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The candidate will act as a
Subject Matter Expert (SME)
and escalation point for complex IAM issues, while contributing as an
individual contributor for L3/L4 support, problem resolution, and service stability
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Key Responsibilities Technical Leadership & SME Ownership n
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Act as SME for
SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
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Provide
hands-on L3/L4 support
for incident, problem, and service request tickets
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Drive
deep troubleshooting, root cause analysis (RCA), and long-term fixes
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Support
solution validation, integration troubleshooting, and performance tuning
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Operations & Incident Management n
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Own and manage
critical incidents and major incident calls (MIM)
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Ensure adherence to
SLA-driven ticket resolution and service stability
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Perform
proactive monitoring, health checks, and issue prevention activities
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Contribute to
runbooks, SOPs, and knowledge management artifacts
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Stakeholder & Service Management n
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Engage with
stakeholders, security teams, and application owners
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Provide
clear, proactive, and timely communications during incidents and escalations
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Act as
technical point of contact for service delivery and escalations
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Identify opportunities for
automation, optimization, and operational efficiency




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Drive
process improvements across IAM lifecycle, authentication flows, and integrations
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Ensure
compliance, audit readiness, and governance alignment
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24/7 Operations Readiness n
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Participate in
on-call rotations and support critical IAM services in a 24/7 environment
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Handle
high-pressure situations and mission-critical outages with accountability
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Required Skills (Must Have) Core IAM & Authentication Technologies n
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Strong hands-on experience in:
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SailPoint Identity Security Cloud (ISC)
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Operational & Support Expertise n
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ITIL Knowledge
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Proven experience in
L3/L4 support and problem ticket resolution as an Individual Contributor
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Strong capability in
incident handling, RCA, and system troubleshooting
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Experience in
production support environments for critical security services
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IAM Functional Knowledge n
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Strong understanding of:
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Identity lifecycle management (Joiner–Mover–Leaver)
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Authentication and MFA workflows
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RBAC / governance concepts
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Soft Skills n
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Excellent
stakeholder management and communication skills
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Ability to work in
high-pressure, 24/7 operations environments
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Proactive mindset with
ownership-driven approach
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Good to Have n
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Experience with
CyberArk PAM / Okta / Active Directory integrations
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Exposure to
cloud IAM environments (Azure/AWS)
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Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation
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Familiarity with
ServiceNow or ITSM tools
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#J-*****-Ljbffr

📌 Technical Lead - Iam (Victoria)
🏢 CareCone Group
📍 Victoria