Job Description
Service Manager – Automotive | South Nowra Auto Group
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About the role
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An exciting opportunity has become available for an experienced Service Manager to join South Nowra Auto Group, working alongside our existing Service Manager to lead our busy, high-volume, multi-franchise Service Department.
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This is a hands-on leadership role reporting directly to the Dealer Principal, with the opportunity to make a real impact across daily operations, customer experience and team development.
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We are looking for a motivated, people-focused leader who thrives in a fast-paced environment, enjoys developing people and brings fresh ideas and energy to the workplace.
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Working collaboratively with our Service Manager, Service Foremen and workshop teams, you will play a key role in leading our Service Advisors, driving exceptional customer service and building a high-performing team culture.
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Key responsibilities
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Work alongside the existing Service Manager to lead and drive the daily operations of a high-volume, multi-franchise Service Department.
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Lead, coach and develop a team of Service Advisors, fostering a positive and high-performing team culture.
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Oversee bookings, workflow, job allocation and customer enquiries to ensure the department operates efficiently and professionally.
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Build strong relationships with customers and workshop teams, acting as a key link between front-of-house and workshop operations.
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Work closely with Service Foremen to manage workflow, repair timeframes and pending work.
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Drive exceptional customer service, CSI and departmental performance, leading by example.
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Monitor targets and performance, identifying opportunities to improve efficiency, processes and customer outcomes.
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Take ownership of customer concerns, providing professional and effective solutions when issues arise.




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Bring fresh ideas and initiatives to the department while supporting a positive, respectful and collaborative workplace culture.
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About you
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To be successful in this role, you will be an experienced automotive service skilled with a strong understanding of dealership service operations and a genuine passion for leading people.
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You will ideally have:
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Previous experience as a Service Manager, Assistant Service Manager or Senior Service Advisor.
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Strong automotive service and workshop knowledge, ideally within a multi-franchise environment.
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Proven ability to lead, coach and develop a team.
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Exceptional customer service, communication and relationship-building skills.
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The ability to confidently communicate vehicle repairs, technical information and timeframes to customers.
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Strong organisation, time management and attention to detail.
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A proactive, solutions-focused approach with the ability to think on your feet and manage competing priorities.
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Experience working with dealership systems and a strong focus on CSI, performance and achieving targets.
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A positive, professional and hardworking approach, with the ability to build strong relationships across the dealership.
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Why Join South Nowra Auto Group?
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This is an opportunity to join an established automotive group where you will have the support of an experienced Service Manager while playing a key role in the continued development and success of the department.
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You will have the opportunity to contribute ideas, develop your leadership skills and make a genuine impact on both customer experience and team performance.
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The successful candidate will be offered an attractive salary package, commission structure and fully maintained company vehicle, along with the opportunity to become an integral part of our management team.

📌 Service Manager (Nowra)
🏢 South Nowra Auto Group
📍 Nowra