Hands-On Customer Experience Leader — Consumer & Brand Ops (New South Wales)

Hands-On Customer Experience Leader — Consumer & Brand Ops (New South Wales)

25 Sep
|
Kimberly-Clark
|
New South Wales

25 Sep

Kimberly-Clark

New South Wales

ARBEX is seeking a hands-on Senior Customer Service Leader to head and improve operations across Consumer and Skilled businesses. You'll manage an external consumer services agency, lead a small team and stay involved in day-to-day enquiries, escalation and performance reviews.
You'll partner with brand, commercial and marketing teams, deliver monthly reports, drive continuous improvement, coach two managers, and ensure about 2,400 annual inquiries are resolved within targets.
#J-*****-Ljbffr

📌 Hands-On Customer Experience Leader — Consumer & Brand Ops (New South Wales)
🏢 Kimberly-Clark
📍 New South Wales

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