Job Description
Level 2 IT Support Engineer – Managed Services n
Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.
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Since ****, we have grown from our telecommunications roots into a full-service technology provider across
Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications
.
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We're now looking for a
Level 2 IT Support Engineer
to join our technical team.
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This is a great opportunity for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.
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Join a Growing Regional MSP
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Tech Barn Managed IT is a locally owned and growing Managed Service Provider based in Shepparton, supporting businesses throughout regional Victoria.
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Since ****, we have grown from our telecommunications roots into a full-service technology provider across
Managed IT, Microsoft 365, cybersecurity, cloud, networking and business communications
.
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We're now looking for a
Level 2 IT Support Engineer
to join our technical team.
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This is a great opportunity for someone who enjoys variety, wants more than a traditional service desk role and is looking to continue developing their technical career within a growing MSP.
What You'll Work On
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You'll support a broad range of customer environments and technologies, including:
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Microsoft 365, Entra ID, Exchange Online, Intune and SharePoint
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Microsoft Defender and Huntress cybersecurity solutions
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NinjaOne endpoint management, monitoring and patching
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Windows ***** and Windows Server
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Active Directory, Group Policy, DNS and DHCP
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Hyper-V and virtualised environments
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UniFi networking, Wi‐Fi, switching and firewalls
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Backup and disaster recovery
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Microsoft 365 migrations and security uplift projects
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Recent customer onboarding and infrastructure deployments
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Yeastar and 3CX cloud phone systems
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SIP, VoIP, Yealink handsets and business communications
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Microsoft Teams Rooms and meeting room technology
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You won't need to know every platform on day one. We're looking for strong technical fundamentals,



troubleshooting ability and someone who wants to keep learning.
About the Role
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As a Level 2 Engineer, you'll take ownership of more complex support issues, assist with technical projects and help proactively improve our customers' IT environments.
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Your role will include:
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Managing and resolving Level 2 support tickets and escalations
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Troubleshooting Microsoft 365, endpoint, server and networking issues
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Providing remote and onsite customer support
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Configuring Microsoft 365, Entra ID, Intune, MFA and Conditional Access
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Responding to endpoint and cybersecurity alerts
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Assisting with servers, networking, backups and infrastructure
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Deploying computers, Microsoft 365 environments and customer solutions
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Supporting and deploying Yeastar and 3CX phone systems
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Assisting Level 1 technicians with escalations and technical guidance
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Identifying recurring issues, security risks and opportunities to improve customer environments
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Maintaining clear technical and ticket documentation
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This role sits beyond helpdesk support. We want someone who can investigate problems, take ownership and work towards a complete resolution rather than simply passing issues along.
What We're Looking For
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Ideally, you'll have around
3+ years' experience in IT support, managed services or a similar technical workplace
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Previous MSP experience will be highly regarded, but we are also open to hearing from strong support technicians who are ready to step into a genuine Level 2 role.
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Experience across several of the following would be beneficial:
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Microsoft 365 administration
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Entra ID / Azure AD
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Intune and endpoint management
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Windows Server and Active Directory
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Networking, VLANs and Wi‐Fi
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Cybersecurity and endpoint protection
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RMM platforms
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Backup and disaster recovery




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Hyper‐V
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PowerShell
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UniFi
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NinjaOne
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HaloPSA
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Huntress
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Yeastar, 3CX or VoIP
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You do not need experience with every technology listed.
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Just as importantly, we're looking for someone who:
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Takes ownership of their work
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Enjoys troubleshooting and problem solving
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Communicates well with customers and colleagues
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Is proactive and organised
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Understands the importance of cybersecurity and documentation
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Is willing to share knowledge and help less experienced technicians
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Wants to continue developing technically
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What We Offer
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$65,000–$80,000 + superannuation
, depending on experience and capability
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Full-time employment with a growing locally owned technology business
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Access to a company pool vehicle for customer site visits and work-related travel
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Microsoft certification exam fees funded by Tech Barn
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Exposure to a diverse range of technologies rather than being restricted to one area
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Opportunities to work on customer projects and deployments, not just support tickets
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Career development towards areas such as:
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Level 3 / Senior Engineer
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Projects
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Cybersecurity
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Microsoft 365 and cloud specialisation
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Technical leadership
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Working Arrangements
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This is an
office-based position from our Shepparton office
, with customer site visits throughout the region when required.
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Normal working hours are
8:30am to 5:00pm, Monday to Friday
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Occasional project, maintenance or emergency work may need to occur outside normal business hours; however,
after-hours work is outside the norm rather than a regular requirement
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Interested?
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If you're an experienced IT support professional who enjoys solving problems, working across different technologies and taking ownership of customer environments, we'd like to hear from you.
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Join Tech Barn and become part of a growing regional technology business where you'll have the opportunity to broaden your skills, work on meaningful customer projects and continue developing your career.
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#J-*****-Ljbffr

📌 Level 2 It Support Engineer - Managed Services (Victoria)
🏢 Tech Barn Managed IT
📍 Victoria