R J Sanderson & Associates Pty Ltd – Albury NSW
R J Sanderson & Associates Pty Ltd is seeking a dedicated
Client Services Coordinator
to join our team in Albury, NSW. This is a
full-time position
based on-site in our Albury office with occasional visits to the Corowa office.
Key responsibilities
Managing client enquiries and requests through various communication channels including phone, email and in-person interactions
Scheduling appointments and coordinating meetings with clients and internal staff
Maintaining accurate and up-to-date client records and database systems
Processing documentation and ensuring all client information is filed appropriately
Following up with clients to confirm appointments and gather necessary information prior to service delivery
Providing administrative support to team members to ensure seamless service delivery
Handling client complaints and concerns with professionalism and escalating issues when necessary
Assisting with invoicing, billing queries and general financial administration related to client accounts
Contributing to the maintenance of office systems and procedures to ensure efficiency
What we're looking for
Previous experience in a client-facing administrative or customer service role
Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients
Strong organisational and time management abilities with the capacity to manage multiple priorities simultaneously
Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with database management systems
Ability to maintain confidentiality and handle sensitive client information with discretion
A proactive and solutions-focused approach to problem-solving
Attention to detail and accuracy in all administrative tasks
Pleasant demeanour and genuine commitment to delivering outstanding customer service
Flexibility and willingness to adapt to changing business needs
What we offer
R J Sanderson & Associates Pty Ltd offers a supportive and qualified work environment where your contributions are valued. We provide:
A stable full-time position with a team-oriented company
Opportunities to develop your skills and progress within the organisation
A collaborative workplace culture where your ideas and feedback are welcomed
Competitive remuneration package
A role that offers meaningful interaction with clients and colleagues
About us
R J Sanderson & Associates Pty Ltd is a professional services firm based in VIC and NSW. We are committed to providing high-quality services and building lasting relationships with our clients. Our team is dedicated to delivering excellence in everything we do, and we pride ourselves on our professional approach and client-focused service. We are looking for individuals who share our values of professionalism, reliability and commitment to client satisfaction.
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