Senior Business Analyst - 12 month FTC - Immediate Start
FinXL Qualified Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors.
FinXL is seeking a Senior Business Analyst to join our consulting team and be deployed with a leading Telco client on a key transformation engagement.
Responsibilities
Establish an Authoritative Customer Migration Baseline to create a single source of truth for enterprise products and sites.
Build a robust scoring methodology and framework to group customers into prioritisation cohorts and migration waves.
Map and design end-to-end Customer Migration Journeys alongside future-state process models.
Perform detailed impact assessments covering commercial, financial, IT systems, and reporting dependencies.
Develop executive funding packs, decision support materials, and maintain ongoing stakeholder management logs.
Formulate a comprehensive Customer Engagement Plan to mitigate risk during network transition phases.
Prepare complete transition and handover documentation to enable seamless customer-led execution.
Key Skills & Experience
Proven experience as a Senior Business Analyst within complex settings.
Demonstrated success leading large-scale customer migration or network transformation projects.
Robust proficiency in enterprise customer data baselining and dependency mapping across disparate IT systems.
Demonstrated ability to design cohorting, prioritization scoring, and lifecycle tracking frameworks.