Job Description
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Specialist Medical Services Group – Earlwood NSW
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People rarely walk into a medical centre on a good day. The first person they deal with sets the tone for the whole visit. We're hiring people who are positive at being that person.
At a glance n
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Pay:
$***** per hour + 12% super. Saturdays $***** per hour.
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Type:
Casual, minimum 3-hour shifts, roster posted 2 weeks ahead
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Where:
Earlwood, Sans Souci and Bangor
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Hours:
Weekdays 8:30am to 6:30pm, Saturdays at Earlwood until 3:30pm. No Sundays.
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Experience:
Customer service needed. Medical reception is a bonus. We train you on the rest.
About us n
Specialist Medical Services Group (SMSG) runs three general practices in Inner West & St George/Sutherland Sydney:
Earlwood Medical Centre
,
Sans Souci Doctors
and
Bangor Medical Centre
. The group also includes Excelsia Specialists Centre, Aurora Women & Babies Health, Clarion Skin Cancer Clinic and Kids' Dr. SMSG has previously been certified as a Great Place to Work.
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Patient Support Officers run our front desks. It's a busy, varied role, and when it's done well every patient notices.
The job n
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Greet patients, check them in and keep the waiting room moving, including letting people know when a GP is running behind.
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Answer the phones and book appointments in Best Practice, matching each patient to the right practitioner, appointment type and length.
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Process bulk-billed, Medicare and private payments, and issue receipts.
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Recognise the patient who can't wait (chest pain, trouble breathing, heavy bleeding) and get them to a nurse straight away.
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Handle calls and correspondence from hospitals, pathology, pharmacies and referring doctors.
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Scan and file results and letters, and keep patient records accurate and up to date.
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Open and close the centre, restock supplies, and keep reception and the waiting room clean and welcoming.
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What you get n
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Award rate to start, experience considered.
Pay starts at $***** per hour on weekdays and $***** per hour on Saturdays (Health Professionals and Support Services Award, Level 1, including the 25% casual loading), plus 12% super, paid fortnightly. We take relevant experience into account when assessing applications.
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Real training.
Your first shift is spent with a buddy: Best Practice training, a guided walkthrough of bookings, billing and phones, then supervised time at the desk. Weeks one and two cover recalls, referrals, inbox management and end-of-day procedures. You won't be left alone at the desk, or asked to bill unsupervised, until you've been trained.
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Predictable rosters.
The roster is posted at least two weeks ahead,



with seven days' notice of changes. Shifts are a minimum of 3 hours.
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Evenings and Sundays free.
Our centres close at 6:30pm-7:00pm on weekdays and are closed on Sundays.
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Uniform top supplied.
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Backup when patients cross the line.
Our policy is clear: we don't tolerate abuse. You can tell a patient their behaviour isn't acceptable, and senior staff will back you up.
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What you need n
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Customer service experience. Retail, hospitality, call centres and healthcare all count.
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Clear, calm communication on the phone and at the desk.
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Accuracy. You check names, dates of birth and Medicare numbers twice.
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The ability to juggle a ringing phone, a patient at the desk and a queue without losing track.
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Discretion. Patient information stays confidential.
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The right to work in Australia, plus a National Police Check and a Working with Children Check, or the willingness to get them.
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Nice to have n
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Medical reception experience, especially Best Practice and Medicare billing
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A language other than English
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Availability across all three centres, and on Saturdays at Earlwood
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A driver's licence or car. If you don't drive, public transport is fine as long as you can get to the centres.
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Don't tick every box? n
Apply anyway if you have the customer service experience and the right attitude. We can teach you the software and the billing.
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#J-*****-Ljbffr

📌 Medical Receptionist (New South Wales)
🏢 Specialist Medical Services Group
📍 New South Wales