Job Description
IT Service Desk Officer - 9 months contract - $66 p/h n
IT Service Desk Officer (multiple roles)
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Initial contract: until June ****
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Onsite role | Sydney CBD location
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$66 per hour including super
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We are seeking an experienced IT Service Desk Officer to join a busy technology environment and provide high-quality technical support to end users.
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This is a hands-on role suited to someone who enjoys troubleshooting, working directly with users and delivering excellent customer service. You will be responsible for resolving service requests and incidents, supporting end-user technology and ensuring users have the tools and assistance they need to remain productive.
About the Role n
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Provide first-level IT support for user enquiries, incidents and service requests, ensuring prompt resolution and minimal downtime.
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Deliver support through the IT ticketing system, face-to-face walk-ups and the IT Service Desk phone line.
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Set up, configure, support and relocate end-user technology, including
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Desktops and laptops
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Monitors and peripherals
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Printers
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Tablets and smartphones
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Desk phones
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Audio-visual equipment
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Troubleshoot network connectivity and performance issues, escalating where required.
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Perform approved software installations and deployments.
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Support user onboarding and offboarding in accordance with established processes.
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Create and maintain user guides and contribute to the IT knowledge base.
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Provide users with technical guidance, assistance and basic training where required.
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Maintain clear and timely communication with users throughout the resolution process.
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About You n
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Previous experience working in an
IT Service Desk or Desktop Support environment
.
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Good troubleshooting and problem-solving capabilities.
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Strong knowledge of
Windows operating systems
.
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Good working knowledge of
Microsoft Office 365 and common desktop applications
, including Adobe Reader and similar applications.
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Experience supporting end-user hardware, peripherals and mobile devices.
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Valuable time management and the ability to prioritise competing requests.
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The ability to remain calm and effective when working under pressure.
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A proactive, customer-focused approach and a willingness to work as part of a team.
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Working Environment n
This is a fully onsite position and is not suitable for working from home. You will be required to work onsite to provide hands-on technical support to users and business operations.
Why Apply? n
This is an excellent opportunity for an experienced Service Desk professional to work in a dynamic environment supporting critical technology operations and a diverse user community.
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If you have strong technical troubleshooting skills, enjoy working with people and take pride in delivering great customer service, we'd love to hear from you.
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#J-*****-Ljbffr

📌 It Service Desk Officer - 9 Months Contract - $66 P/H (New South Wales)
🏢 Enterprise IT Resources
📍 New South Wales