Job Description
At CSR, we are building a better future together.
n
We are a team of 2,600 people across Australia and New Zealand, collaborating everyday towards our shared purpose,
Building solutions for a better future
. As a leading Australian manufacturing business, we are at the forefront of developing creative, sustainable, and high-performing building products and systems.
n
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment where everyone feels valued, can grow and truly thrive.
The opportunity
n
We are seeking an experienced and confident Senior Credit Officer to join our Credit team based in North Ryde.
n
In this role, you will take ownership of a high-volume NSW debtor ledger managing collections, aged debt, account queries and claims through to resolution.
n
You will need to be comfortable working at pace and confident managing your own ledger. More than simply collecting overdue accounts, we are looking for someone who has a strong eye for detail, follows issues through to completion and knows how to work through complex account queries and claims.
n
You will build strong relationships with customers, Account Managers and internal stakeholders to resolve issues quickly, improve outcomes and support healthy cashflow across the business.
n
Hours: 8:00am to 4:00pm, Monday to Friday.
Key responsibilities
n
n
Manage a high-volume NSW ledger of customer accounts.
n
Proactively collect outstanding and aged debt within agreed trading terms.
n
Manage high-volume collections and prioritise accounts requiring follow-up.
n
Investigate and resolve customer account queries, aged items, and claims.
n
Take ownership of outstanding issues and follow claims through to resolution.
n




Complete account reconciliations using Excel and investigate discrepancies.
n
Build strong working relationships with customers, Account Managers, and internal stakeholders.
n
Work closely with the Credit Manager to manage delinquent or higher-risk accounts.
n
Maintain accurate customer records and notes within the system.
n
Assist with credit limit reviews and increases within delegated authority.
n
Ensure decisions and actions align with CSR's credit policies and delegations.
n
About you
n
We are looking for an experienced
Credit Controller / Senior Credit Officer
who is confident managing a busy ledger and knows how to stay on top of competing priorities.
n
You will ideally bring:
n
n
Solid experience in collections, aged debt, and account reconciliation.
n
Confidence managing customer queries and claims from initial investigation through to resolution.
n
Intermediate Excel skills, particularly for account reconciliations.
n
SAP experience is highly regarded.
n
Excellent communication and relationship-building skills.
n
Confidence having conversations with customers regarding overdue accounts.
n
Strong attention to detail with a focus on accuracy and follow-through.
n
An organised, proactive approach and the ability to manage a high workload.
n
A positive, solutions-focused attitude.
n
What we offer
n
We strive to support your professional and personal growth. Here are some of the benefits you will enjoy as part of the CSR team:
n
n
Supportive and collaborative culture that fosters innovation and inclusion.
n
Care and wellbeing benefits and access to our Employee Assistance Program
n
Rewarding career opportunities with on-the-job learning, development, and opportunities to grow within and across our brands
n
n
#J-*****-Ljbffr

📌 Senior Credit Officer (Sydney)
🏢 Csr
📍 Sydney