Contour Education, part of Contour, seeks a steady, empathetic front-line specialist to handle escalations across phone, email and SMS for Melbourne families. You’ll own tough cases and drive warm resolutions.
You’ll triage requests, route issues to the right teams, log interactions and help families self-serve where possible. This Melbourne-based, hybrid role sits at the front door of Contour’s education ecosystem.
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📌 Senior Support Specialist: Hybrid & Flexible Hours Melbourne (Australia)
🏢 Contoureducation
📍 Australia
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