Job Description
The weekly operating rhythm, priorities and accountability across all support functions.
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Workforce planning, leadership of managers, performance management, recruitment, onboarding and employee development.
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Operational budgets, management reporting, supplier arrangements, cost control and financial performance in partnership with the Directors and finance advisers.
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The complexity-points target and commission frameworks, including consistent application and regular effectiveness reviews.
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The OMARA compliance calendar, CPD tracking and coordination of file audits with Registered Migration Agents.
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The company's automation and AI roadmap across case management, HR, reporting and client service systems.
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Process mapping, workflow redesign, operational risk controls and delivery of agreed improvement projects.
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Client-service performance, including turnaround times, complaints, avoidable errors and service recovery.
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Proven experience leading multi-functional operations in a growing business of approximately 15 to 40 employees.
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Strong commercial and financial acumen, including experience with budgets, management reporting, vendors and operational controls.
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Demonstrated people leadership, with the confidence to set expectations, coach managers and address performance issues.
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Strong IT/tech fluency, with genuine confidence using case-management platforms,



automation tools, AI-enabled workflows, reporting systems and data dashboards, and the ability to drive digital process improvement across the business.
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Skilled process mapping, project delivery and change management.
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A practical, solutions-focused approach and sound judgment when working with regulated professionals.
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Experience in a regulated or qualified-services environment is highly regarded.
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Migration-industry experience is not required. Full onboarding will be provided on OMARA and migration-practice essentials.
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Fluent English written and spoken, for daily work with the Perth team
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Self-directed working style you can take a brief and deliver without micromanagement
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Expected Results
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Reliable delivery against operational plans, budgets, service standards and business targets.
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Clear accountability, stronger management capability and improved employee performance.
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Better workflow visibility, productivity and cross-team coordination.
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Fewer avoidable errors, delays, complaints and instances of repeat work.
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Timely completion of compliance activities, audits and corrective actions.
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Successful adoption of priority technology, automation and process improvements.
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Monday to Thursday 8:30 am – 5:00 pm
n Friday 8:30 am – 1:00 pm

📌 Chief Operating Officer (Coo) (Perth)
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📍 Perth