Job Description
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Location Chatswood Westfield,1 Anderson Street,Chatswood, NSW, ****,Australia
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Job Category Retail
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Description Role Purpose n
The Assistant Boutique Leader plays a key role in supporting the Boutique Leader to deliverexceptional customer experiences, strong commercial outcomes and a positive, values-led teamculture.
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This role is hands-on, customer-facing and coaching-focused - helping bring the SHEIKE brand to lifeon the shop floor, supporting day-to-day Boutique leadership, and acting as a role model for service,styling and selling experience.
Living the SHEIKE Values n
At SHEIKE, how we lead matters just as much as what we achieve.
Stay Curious n
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Seeks to understand Boutique performance and customer behaviours
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Asks thoughtful questions and actively learns through feedback andcoaching
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Builds confidence in interpreting basic sales and conversion data
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Spark Connection n
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Creates warm, genuine connections with customers and team members
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Supports a welcoming and inclusive Boutique environment
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Leads with empathy, positivity and clear communication
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Shape Tomorrow n
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Takes ownership of personal development and leadership growth
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Support change initiatives and new ways of working in Boutique
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Contributes ideas that help improve customer experience and performance
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Key Responsibilities Customer Experience & Service Leadership n
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Deliver consistently high-quality customer experiences aligned to the SHEIKEbrand
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Lead by example with genuine greetings, confident styling and fitting roomengagement
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Support the Boutique Leader in coaching the team on service and sellingbehaviours
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Act as a point of escalation for customers in the absence of the Boutique Leader
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Conversion
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Average Transaction Value (ATV)
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This includes: n
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Understanding daily and weekly performance trends
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Supporting team focus on conversion and add-on selling
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Reinforcing commercial priorities on the Boutique floor
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Support onboarding and training of new team members
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Provide day-to-day coaching and feedback to stylists
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Assist with performance conversations and recognition moments
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Step into a leadership role when the Boutique Leader is off the floor
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Wages & Rostering (Support) n
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Support effective rostering aligned to traffic and service needs
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Assist with wage control through strong floor leadership and productivity
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Ensure time and attendance processes are followed accurately
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Support opening and closing procedures as required
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Stock Integrity & Loss Prevention n
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Support stock accuracy through strong adherence to processes
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Role model loss prevention behaviours and standards
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Assist with stock movements, deliveries and transfers
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Escalate stock concerns or discrepancies to the Boutique Leader
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Visual & Operational Excellence n
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Maintain strong visual standards aligned to VM direction
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Ensure fitting room, shop floor and back-of-house areas are clean andorganised
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Support execution of campaigns, promotions and sale activity
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Be proactive in identifying and addressing standards opportunities
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Is a trusted second-in-charge within the Boutique
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Leads confidently on the floor and during peak trade
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Builds solid relationships with customers and team members
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Supports the Boutique Leader in driving results and culture
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Is developing capability toward future Boutique Leadership
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Key Capabilities & Skills n
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Experience in a customer-facing retail environment
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Passion for styling, selling and customer connection
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Strong communication and interpersonal skills
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Emerging leadership capability with a growth mindset
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#J-*****-Ljbffr

📌 Assistant Boutique Leader- Chatswood (New South Wales)
🏢 Sheike
📍 New South Wales