Job Description
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Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
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Our Chadstone Stores is looking for Sales & Service Leads, also known as Sales & Service Key Holders, to help create a unique and memorable shopping experience for our customers. In this role, you will support the store team by delivering exceptional customer service, driving sales, and helping lead the floor in a fast-paced, specialty retail setting.
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We will be offering both fixed-term and permanent part-time opportunities, with ***** hours per fortnight on a fixed two-week rotating roster, including late trade and alternate weekends.
Williams-Sonoma & The Opportunity n
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
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Our Chadstone Stores is looking for Sales & Service Leads, also known as Sales & Service Key Holders, to help create a unique and memorable shopping experience for our customers. In this role, you will support the store team by delivering exceptional customer service, driving sales, and helping lead the floor in a fast-paced, specialty retail environment.
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We will be offering both fixed-term and permanent part-time opportunities, with ***** hours per fortnight on a fixed two-week rotating roster, including late trade and alternate weekends.
Why You Will Love Working With Us n
We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:
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Generous employee discounts so you can enjoy our amazing products
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Paid parental leave to support you through life's most important milestones
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Access to a confidential Employee Assistance Program for personal and professional support
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Career growth opportunities with real investment in your development
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A supportive, collaborative team culture where your success is celebrated
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The chance to be part of a fast-growing global business with an entrepreneurial spirit
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What You Will Be Doing n
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Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
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Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
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Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
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Assist with inventory management including receiving, replenishment, stockroom organisation, and WHS practices.
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Participate in training and development while supporting a cooperative, high-performing team environment.
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What You Will Bring to the Role n
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1-2 years customer service experience (specialty retail preferred but not required).
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Strong sales skills with the confidence to meet and exceed performance targets.
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A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
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High attention to detail
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Physical Requirements n
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Ability to be mobile in the store and back-of-house areas, including standing for long periods
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Ability to climb ladders and use other equipment in line with safety standards
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Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
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Ready to join the Team? n
Step into a role where you can deliver excellent customer service, drive sales success, and grow your career.
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Only candidates with work rights in Australia will be considered.
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As we have fixed-term opportunities available, these roles are also open to
Working Holiday Visa holders
with suitable retail experience.
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#J-*****-Ljbffr

📌 Sales & Service Lead (Victoria)
🏢 Williams Sonoma
📍 Victoria