Service and Sales Administration Coordinator
Spill Station Australia P/L – Wetherill Park NSW
Spill Station Australia is looking for an organised, customer focused coordinator to support our sales administration and field service operations. You will be a key contact for customers, keep orders and service bookings moving, and make sure completed service work is accurately recorded and ready for invoicing. This role suits someone who enjoys managing several priorities, following up details, and working closely with customers, technicians, Sales, Warehouse and Accounts.
Key responsibilities
Respond to customer calls and emails, provide updates, and follow enquiries through to resolution
Process customer orders in Jiwa, send acknowledgements, and follow up delivery and outstanding order queries
Schedule and confirm service visits, plan practical technician runs, and keep customer and service records up to date
Coordinate site access requirements, inductions and customer portal documentation
Review completed service reports, follow up missing information, and provide complete job details for invoicing




Check completed visits against the service schedule and follow up work that has not yet been invoiced
Assist with quotes, service agreement renewals, invoice queries and customer account administration
Work with Warehouse and Purchasing to resolve stock or order issues affecting service delivery
About you
Experience in customer service, sales administration, service coordination or a similar role
Strong organisation skills and the ability to manage changing schedules and competing deadlines
Confidence speaking with customers and coordinating work across different teams
Accurate data entry and good working knowledge of Excel and business systems
Experience with Jiwa or another ERP would be an advantage
Careful follow up, transparent written communication and attention to detail
Experience scheduling field technicians, managing recurring service visits, or closing service jobs for invoicing would be highly regarded
Experience scheduling field technicians, managing recurring service visits, or closing service jobs for invoicing would be highly regarded. Training on our products and systems will be provided.
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📌 Service And Sales Administration Coordinator (New South Wales)
🏢 Spill Station Australia P/L
📍 New South Wales